Overnight Family Support Coordinator

Ronald Mcdonald House Charities Of; Chicago (IL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Employee Assistance Program

401(k)

PTO

Job summary

Ronald McDonald House Chicagoland and Northwest Indiana is seeking an Entry-level Part Time Overnight role near Comer Children’s Hospital in Chicago, IL. You will welcome families, handle check-in/out, and coordinate daily room usage while supporting volunteers and staff.

This position requires 24-hour shifts on weekends/holidays, with a typical Friday 9:00 PM to Saturday 9:00 PM or Saturday 9:00 PM to Sunday 10:00 PM schedule, and at least two shifts per month. The role pays $19.75 per hour.

Qualifications

• 2 years related work experience preferred.
• Equivalent combination of education, training, and/or experience will be considered.
• Must be a self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.

Responsibilities

• Execute defined policies and procedures for the program.
• Welcome and orient guests to the House, completing all check-in/out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources or services they may need.
• Perform regular rounds to maintain relationships with families and identify support needs.
• Coordinate daily strategy for use of rooms to serve as many families as possible.
• Assist with statistics by inputting daily occupancy records.
• Ensure common areas remain clean and stocked.
• Track guest donations and occupancy rates for monthly reporting.
• Respond to emergencies/on-call during overnight shifts, weekends, and holidays as needed.
• Oversee volunteers and support meal groups and activities.
• Welcome guests and provide tours and information.
• Be aware of security system features and participate in trainings.
• Complete data entry, record keeping, and documentation for the shift.

Skills

2 years experience

Self-starter

Compassionate

Empathy for families

Job description

Ronald McDonald House Chicagoland and Northwest Indiana is seeking an Entry-level Part Time Overnight role near Comer Children’s Hospital in Chicago, IL. You will welcome families, handle check-in/out, and coordinate daily room usage while supporting volunteers and staff.

This position requires 24-hour shifts on weekends/holidays, with a typical Friday 9:00 PM to Saturday 9:00 PM or Saturday 9:00 PM to Sunday 10:00 PM schedule, and at least two shifts per month. The role pays $19.75 per hour.