Overnight Event Operations Manager | Client & Budget Lead

ABM Industries; Lincoln (NE); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

ABM Industries is seeking an Overnight Post Operations Manager for the Sports & Entertainment vertical to lead a diverse team and ensure services meet contractual and budgetary goals. The role requires client interaction, profitability focus, and strong organizational skills.

The ideal candidate has at least 3 years of management experience, proficiency in MS Office, and a track record of delivering high-quality service while maintaining safety and compliance on-site.

Qualifications

• At least 3 years of experience managing employees.
• Experience in Sports & Entertainment industry is a plus.
• Proven ability to manage teams with staff retention and development.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver's License and satisfactory driving record to operate company vehicles.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to present to groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• High School Diploma or GED required.

Responsabilités

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner.
• Develop and maintain close relationships with customers and meet with them to discuss needs.
• Provide customers with information regarding additional ABM services.
• Respond to customer inquiries and resolve pending complaints/feedback.
• Maintain regular contact with customers to ensure services meet contract requirements and promote retention.
• Inform management of status and identify potential issues; escalate as needed.
• Participate with ABM management in meetings to review issues and develop recommendations.
• Operate with autonomy to plan activities and meet objectives; escalate serious issues.
• Deliver excellent customer service to retain clients and upsell services.
• Work with frontline personnel to identify training needs and staffing requirements.
• Understand union contracts and build relationships with local unions.
• Develop and maintain solid relationships with customers; be the face of ABM and understand their needs.
• Increase billable services by offering additional or periodic services (TAG work).
• Inventory control to keep labor and supplies within budget.
• Report accidents and property damage accurately and timely.

Connaissances

Leadership

Communication

Organization

Customer service

Attention to detail

Multitasking

Formation

High School Diploma or GED

Outils

MS Office

Description du poste

ABM Industries is seeking an Overnight Post Operations Manager for the Sports & Entertainment vertical to lead a diverse team and ensure services meet contractual and budgetary goals. The role requires client interaction, profitability focus, and strong organizational skills.

The ideal candidate has at least 3 years of management experience, proficiency in MS Office, and a track record of delivering high-quality service while maintaining safety and compliance on-site.