Overnight Emergency Veterinary Patient Care Coordinator

Accreditation Council for Graduate Medical Education; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading veterinary care provider is seeking an Emergency Patient Care Coordinator in Pittsburgh. This role involves advocating for clients and patients, ensuring smooth communication and patient flow in a busy emergency care setting. The ideal candidate will support both clients and clinical staff, facilitating timely visits and discharges while maintaining a high standard of care. The position offers competitive pay, shift differentials, and numerous benefits, including education allowances and mental health resources.

Benefits

Trupanion pet insurance

Annual education allowances

Mental health resources

Company-paid disability insurance

Paid Time Off

Health, dental, vision, and life insurance

401(k) plan

Referral bonuses

Qualifications

• Facilitate client/patient flow and ensure clear communication.
• Monitor clients in waiting/exam rooms and assist with refreshments.

Responsibilities

• Manage patient flow between ER and specialty departments.
• Coordinate discharge appointments and manage visit boards.

Skills

Communication

Client Advocacy

Patient Care

Job description

BluePearl North Hills, PA is hiring for an Emergency Patient Care Coordinator!

Check out why you should work for us HERE!

Pay: $19.50 - $35.50 / hour

This pay band is a starting point and is dependent on experience and advancement through the CareerTrax leveling system.

We also offer competitive shift differential pay for eligible hours worked during nights and weekends.

*Shift differentials are based on a 4-hour minimum.

For example:

• Mon - Fri: 6pm to 8am = $3.00 Shift Differential
• Sat & Sun: 6pm to 8am = $4.50 Shift Differential
• Sat & Sun: 8am to 6pm = $3.00 Shift Differential

Our Emergency and Critical Care Department is looking for an additional Patient Care Coordinator. As a Patient Care Coordinator, you will advocate for clients and patients, playing a vital role in patient care, safety, and client satisfaction. This role involves supporting both patients and clients, especially in stressful situations, ensuring clear communication between the client and clinical staff. You will facilitate client/patient flow between waiting rooms, exam rooms, CSR staff, and clinical staff, and assist with follow-up calls to ensure patients receive the best care.

As the Patient Care Coordinator, you will:

• Monitor clients in waiting/exam rooms; assist with refreshments and marketing materials; update clients on wait times and patient status
• Maintain communication with doctors and technical staff to minimize wait times and optimize patient flow
• Coordinate patient flow between the ER and other specialty departments
• Manage Cornerstone hospital census
• Facilitate discharge appointments
• Manage visit boards and exam rooms for timely visits and discharges
• Check ER doctor message bin and triage messages; facilitate solutions for clients
• Follow up with previous ER clients for feedback

Why BluePearl?

• We are passionate about pets, offering Trupanion pet insurance and discounts on pet treatments, procedures, and food.
• We support growth through skill-based leveling, talent development programs, and leadership workshops. As part of Mars Veterinary Health, there are numerous career advancement opportunities.
• We emphasize continuous learning with annual education allowances, free sessions, BluePearl University, and access to over 2,000 medical journals.
• Access to mental health resources through Lyra, including 12 free sessions annually.
• We foster a family-like culture dedicated to providing remarkable care for pets.

Our Continuing Education Plan offers $500/year for CVTs and $750/year for VTSs, with rollover options. Non-Credentialed full-time paraprofessionals receive a $150 annual stipend. Full-time CVT and VTS associates receive paid CE hours annually, with rollover options up to 24 hours.

Additional benefits include:

• Company-paid disability insurance
• Parental leave
• Health, dental, vision, and life insurance
• Paid Time Off and holiday plans
• Health Savings and Flexible Spending Accounts
• 401(k) plan
• Annual scrub allowance
• Referral bonuses
• Licensure and VTNE reimbursements
• Additional VTS benefits for pursuing and established VTS technicians

BluePearl is committed to diversity and equal opportunity. We provide accommodations for applicants with disabilities upon request. We are a drug-free workplace.