Overnight Customer Service Representative Store 1

S&S Fuels Management; Las Vegas (NV); Presencial; USD 19.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, LifeInsurance

401k with up to 3% company match

Paid vacation and sick time

Flexible scheduling

Career growth

Descripción de la vacante

K&G Petroleum/S&S Fuels in Las Vegas, NV seeks an Overnight Customer Service Representative to deliver friendly service, process transactions, and support store operations in a fast-paced retail environment. This hourly, non-exempt role reports to the Store Manager and pays $13.50–$14.50 per hour, with possible increases after a 90-day probation, plus benefits for full-time staff.

High School diploma or GED is preferred; retail experience is a plus.

Formación

• High School diploma or GED preferred.
• Experience in retail sales and customer service preferred.
• Punctual and reliable: arrive on time.
• Communicate in English, both spoken and written.
• Perform basic arithmetic operations.
• Work independently and as part of a team.

Responsabilidades

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic.
• Operate POS (cash register) and other equipment as outlined.
• Perform cleaning duties to maintain site cleanliness inside and out; basic upkeep of all equipment.
• Maintain proper inventory levels and shift closeouts.
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follow procedures for confronting shoplifters.
• Comply with all company policies and procedures, including relevant regulations, and complete trainings.

Conocimientos

Customer service

Cash handling

POS operation

Suggestive selling

Communication

Arithmetic

Teamwork

English proficiency

Educación

High School diploma or GED

Herramientas

POS system

Cash register

Lottery machine

Money order machine

EBT machine

Descripción del empleo

Job Details: Job Location: Store 01 5095 S Decatur Blvd (39606 - SS1) - Las Vegas, NV 89118. Position Type: Full-Time/Part-Time. Education Level: High School. Salary Range: $13.50 - $14.50 Hourly. Travel Percentage: None. Job Category: Retail. Job Title: Overnight Customer Service Representative.

Department: Operations. Hiring Range: $13.50+/hr. depending on store location, merit, and employee experience (may be eligible for pay increase after 90-day probationary period). FLSA: Non-exempt (eligible for overtime). DOL Status: Full-time and part-time available. Reports to: Store Manager.

Position Summary

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Job Requirements, Functions, and Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic.
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below.
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site.
• Maintain proper inventory levels and shift closeouts.
• Perform duties with minimal supervision, may be required to work irregular work hours.
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters.
• Comply with all company policies and procedures, including relevant governmental regulations.
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings.

Physical Requirements

• Ability to stand and/or walk for an entire shift.
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed.
• Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment).
• Ability to push and pull with arms up to a force of 20 lbs.
• Ability to bend at waist with some twisting up to 1 hour of shift.
• Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift.

Working Conditions

• Employee performs approximately 95% of duties indoors.
• Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
• Work in small spaces at times; work independently.
• Work with minimal direction and periodic supervision.

Equipment, Tools, and Materials

• CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
• Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents.

Qualifications

• High School diploma or GED (preferred).
• Experience in retail sales and customer service (preferred).
• Work as scheduled and arrive on time.
• Communicate (orally and in writing) in English and engage in conversation.
• Perform basic arithmetic operations.
• Work both independently and part of a team as necessary.

Benefits

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees).
• 401k with up to 3% company match.
• Paid vacation and sick time.
• Flexible scheduling.
• Full-time and part-time positions.
• Career growth (opportunity to advance to Assistant Manager or beyond).

This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business.

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.