03 - (CSR) Overnight Customer Service Representative

S&S Fuels Management; Las Vegas (NV); On-site; USD 1,860,000 - 2,066,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

Short-term and Long-term Disability

Teladoc

401k with company match

Paid vacation and sick time

Flexible scheduling

Career growth opportunities

Job summary

K&G Petroleum/S&S Fuels is seeking an Overnight Customer Service Representative in Las Vegas, NV. The role focuses on delivering outstanding customer service, handling cash at the register, and maintaining store presentation.

Responsibilities include processing sales, aiding customers with product selections, and supporting inventory control. This hourly, non-exempt position offers growth opportunities and requires reliable teamwork and strong communication.

Qualifications

• High School diploma or GED preferred.
• Experience in retail sales and customer service preferred.
• Ability to communicate effectively in English (oral and written).
• Ability to work independently and as part of a team.

Responsibilities

• Provide courteous customer service and address complaints promptly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining customer rapport.
• Process sales on the register, handle cash and various payment forms, and follow cash handling procedures.
• Operate POS equipment and other store machinery as required.
• Maintain cleanliness and inventory levels; assist with stock replenishment.
• Work flexible hours and report to Store Manager; monitor for shoplifting and report any concerns.

Skills

Customer service

Cash handling

English communication

Teamwork

Education

High School diploma or GED

Tools

POS system

Job description

Job DetailsJob Location: Store 03 1680 W Sunset Road (39602 - SS1) - Las Vegas, NV 89014Education Level: High SchoolSalary Range: $13.50 - $15.00 HourlyTravel Percentage: NoneJob Category: RetailJob Title: Overnight Customer Service Representative

Department: Operations

Hiring Range: $13.50-$15/hr. depending on store location, merit, and employee experience

FLSA: Non-exempt (eligible for overtime)

DOL Status: Full-time and part-time available

Reports to: Store Manager

Position Summary:

The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you!

Job Requirements, Functions, and Responsibilities:

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport
• Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic
• Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below
• Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site
• Maintain proper inventory levels and shift closeouts
• Perform duties with minimal supervision, may be required to work irregular work hours
• Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters
• Comply with all company policies and procedures, including relevant governmental regulations
• Complete/attend all required employee orientations, trainings, certifications, and/or meetings

Physical Requirements:

• Ability to stand and/or walk for an entire shift
• Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.)
• Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment)
• Ability to push and pull with arms up to a force of 20 lbs.
• Ability to bend at waist with some twisting up to 1 hour of shift
• Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift

Equipment, Tools, and Materials:

• CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc.
• Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc.
• Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents

QualificationsQualifications:

• High School diploma or GED (preferred)
• Experience working retail sales and customer service (preferred)
• Ability to work with tools/equipment and perform duties as described above
• Ability to work as scheduled and arrive on time
• Ability to communicate (orally and in writing) in English and engage in conversation
• Ability to work both independently and part of a team as necessary

Benefits:

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees)
• 401k with up to 3% company match
• Paid vacation and sick time
• Flexible scheduling
• Full-time and part-time positions
• Career growth (opportunity to become Lead Cashier or Assistant Manager)

K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department.

K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.