Overnight Customer Service Representative

Planet Fitness; Livonia (MI); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Referral program

Night shift premium

Free Black Card Membership

401(k) with match

Profit sharing

Clean workplace

EAP

Job summary

Planet Fitness in Livonia, MI is seeking a Customer Service Representative to greet members and guests, provide exceptional service, assist with sign-ups, log amenities, and communicate updates and billing questions. This role offers a set schedule and a strong benefits package.

The position includes medical, dental and vision insurance (eligible), an employee referral bonus, a $1/hour premium for hours from 10:00 PM to 6:00 AM, and a path for professional growth within a supportive team.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours, sign up new members, log amenities and communicate updates and billing issues.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Skills

Customer service

Job description

Job DetailsJob Location: Livonia, MI 48154Salary Range: $14.50 HourlyJob Shift: FT: 10p-6aWe are seeking aCustomer Service Representativeto join our team!As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why you should join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some of your responsibilities will include:

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

QualificationsQualifications and Physical Demands:

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team:

• It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
• It means being part of a company that cares about improving the health and well-being of our communities.
• It means being part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong.
• It means encouraging professional growth and development.
• It means creating a positive impact in our local communities through philanthropic initiatives.
• It means being part of a brand of which you can be proud!

Equal Opportunity Employer