Overnight Customer Service Professional - Full Time

Voice Systems Engineering; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A customer service organization is seeking an Overnight Customer Service Professional for the 1AM - 9AM EST shift. The ideal candidate will have at least 2 years of customer service experience, particularly handling overnight calls. This remote position offers a range of benefits, including tuition reimbursement and wellness programs. Compensation ranges from $19 to $22 per hour based on experience.

Benefits

Tuition reimbursement

401k match

Wellness wallet

Qualifications

• At least 2 years of experience delivering exceptional, high-touch customer service.
• Prior experience working an overnight position.
• A track record of building strong, ongoing relationships with customers.

Responsibilities

• Provide outstanding customer service by listening carefully and offering creative solutions.
• Support customers in creating new accounts and addressing issues.
• Collaborate effectively with customers and other departments to solve problems quickly.

Skills

Exceptional customer service

Active listening

Empathy

Problem-solving

Collaboration

Job description

Overnight Customer Service Professional - Full Time

This position covers the 1AM - 9AM EST shift and requires working on Saturday and/or Sunday. Prior experience working an overnight call center position is mandatory.

About Voice Systems Engineering (VSE)

VSE is a dynamic organization fueled by entrepreneurial spirit and a collective drive to make a positive impact on people's lives. With a focus on advisor-based technology platforms, our marketplaces span diverse service verticals, including psychic guidance and wellness. VSE operates in a remote-first environment and embraces diversity, equity, and inclusion.

What You Will Contribute

• Provide outstanding customer service by listening carefully, empathizing, and offering creative solutions aiming for one-call resolutions.
• Support customers in creating new accounts, addressing issues, and ensuring a memorable experience.
• Guide customers to the right service provider for their needs, ensuring every interaction is positive and leaves a lasting impression.
• Collaborate effectively with customers, fellow agents, and other departments to solve problems quickly and enhance the overall customer experience.
• Stay up to speed with the latest products, services, and offerings to better support customers and deliver timely, relevant solutions.
• Navigate and adapt to a wide range of customer personalities, identifying the best approach to ensure each individual feels heard, respected, and valued, ultimately leading to a positive and successful interaction.
• Proactively communicate and collaborate with other teams when a customer issue requires escalation, ensuring the concern is addressed promptly and with the level of attention it deserves while keeping the customer informed and satisfied throughout the process.
• Take a proactive role in identifying and implementing new ways to improve customer satisfaction and loyalty, continuously improving our service standards.
• Ensure every customer feels like a VIP.

As a Relationship Agent, You Will Enjoy

• Handling inbound customer calls, chats, and emails with professionalism, empathy, and a focus on creating positive, personal connections in every interaction.
• Quickly resolving customer issues while maintaining calm, patience, and confidence to ensure a smooth and efficient process.
• Listening attentively to customer concerns, offering tailored solutions, and guiding them to the best possible outcome.
• Offering insightful feedback to help improve product offerings, customer interactions, and internal systems.
• Communicating effectively across departments to ensure seamless solutions and provide key insights into customer needs and expectations.

Your Journey So Far Should Include

• At least 2 years of experience delivering exceptional, high-touch customer service, particularly in resolving issues on the first contact.
• Prior experience working an overnight position.
• A track record of building strong, ongoing relationships with customers to foster loyalty and drive long-term satisfaction.
• The ability to listen actively, remain patient, and offer thoughtful, creative solutions to complex challenges.
• Demonstrated success in contributing to a team environment by sharing knowledge, collaborating with others, and providing valuable feedback.
• A passion for staying current with product offerings and continuously looking for opportunities to improve customer experience and retention.

Benefits & Perks

We prioritize investment in our people by offering a tuition reimbursement program and plenty of opportunities to continue learning. We also help you plan for your future and beyond by offering a 401k match and access to expert financial advice. VSE employees have access to a comprehensive wellness wallet that reimburses gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.

Location & Remote Info

This is a remote-based position. We currently invite residents of Colorado, Florida, Massachusetts, New Jersey, Pennsylvania, Tennessee, Texas, and Washington to apply for this position.

Hourly Range

Hourly Range: $19 - $22 per hour, depending on experience and expertise.

Video Interview Notice

PLEASE NOTE – A VIDEO INTERVIEW WILL BE REQUIRED FOR THIS POSITION.

We celebrate diversity and are committed to creating an inclusive environment of belonging for all employees and applicants. We are an equal opportunity employer.

Our comprehensive insurance programs include medical, dental, vision, and life.

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