Overnight Custodian (Saturday and Sunday 10pm-6am)

Planet Fitness - CCMO; Falls Church (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Overnight Closer to enhance member experiences through exceptional customer service. This role involves greeting members and guests, managing front desk operations, and ensuring a smooth closing of the day’s shift. Ideal candidates will have a passion for fitness, strong communication skills, and a knack for problem-solving. Join a vibrant team dedicated to promoting health and wellness, where your contributions will make a significant impact on the community. If you thrive in a dynamic environment and are eager to help others, this opportunity is perfect for you!

Qualifications

• Customer service background preferred with strong listening and problem-solving skills.
• Must be 18 years or older and possess a positive attitude.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Close shift and create bank deposits for the next day.

Skills

Customer service skills

Basic computer proficiency

Listening skills

Problem-solving

Positive attitude

Education

High School diploma/GED

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.