Overnight Custodian (Saturday and Sunday 10pm-6am)

Planet Fitness; Falls Church (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise in Falls Church is seeking an Overnight Closer (Member Services Representative) to provide exceptional customer service and support our members. Responsibilities include greeting members, handling front desk activities, and closing shifts. Candidates should be 18 years or older, have customer service experience, and a passion for fitness. Join us in creating a positive member experience in a Judgement Free Zone.

Qualifications

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests.
• Handle front desk activities.
• Close shift and create a bank deposit.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Education

High School diploma/GED equivalent

Job description

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Planet Fitness is seeking a team of inspiring, motivated and fun-loving go-getters to join us in cultivating the Judgement Free Zone and shaping the future of our brand.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.