Overnight Custodian Member Services Representative

Rocky Mountain Planet Fitness; Loveland (CO); On-site; USD 2,066,400 - 2,617,440; Full time

Benefits offered by this job

Awesome and fun work environment.

Free Black Card membership for self +

Black Card for one family member

Employee discounts on PF merchandise.

Advancement opportunities.

Flexible schedules.

Job summary

Rocky Mountain Planet Fitness in Loveland, CO is hiring an Overnight Custodian / Member Services Representative to keep the facility clean and to deliver a welcoming member experience 24/7.

The role blends custodial duties (restrooms, gym floor, equipment) with member services tasks (sign ups, updates, tours) during the 10:00 pm–6:00 am shift, requiring reliability, basic computer/POS skills, and a customer‑focused attitude.

Qualifications

• Ability to work the 3rd shift – 10:00 pm to 6:00 am.
• Custodial experience is preferred.
• Prefer some experience in a customer service environment.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Bilingual preferred but not required (English/Spanish)

Responsibilities

• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions.
• Answer phones in a friendly manner and assist callers with questions.
• Perform prospective member calls and tours of the facility when needed; assess their membership needs.
• Respond to member questions and concerns promptly and escalate as needed.
• Ensure safety of members, team members and club property.

Skills

Customer service

POS proficiency

Bilingual English/Spanish

CPR/AED Certification

Education

High School diploma/GED

Tools

POS system

Job description

Who We Are

At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

• A habitually active “night owl”! Can work a 10:00pm – 6:00am shift.
• Exhibit an energetic, positive and upbeat attitude.
• Attention to detail.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
• Pride yourself on your work while being punctual, reliable, dependable and trustworthy.
• Strong work ethic, self-starter, independent thinker and problem solver.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect for everyone around you.
• Exhibit strong communications skills and have the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands on training.

Job Summary

The Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This Planet Fitness facility is open 24/7 so the role requires both Custodial and Member Services responsibilities and duties.

Daily Duties and Responsibilities

Custodial

• Thoroughly clean and sanitize all restrooms and locker room areas
  • Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc.
• Clean, organize, and restock locker maintenance rooms
• Thoroughly clean and sanitize fitness equipment and gym floor
  • Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
• Thoroughly clean and sanitize the Black Card Spa equipment
  • Including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.
• Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies
• Empty all trash receptacles in the facility and dispose of trash.
• Dust fans, walls, ceilings, ceiling tiles and signage.
• Stock all areas of the facility with proper supplies and paper products.
• Proficiency in handling basic maintenance repairs.
• Promptly address maintenance and facility concerns such as broken/missing equipment or leaky faucets.

Member Service Representative

• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Ensure safety of members, team members and club property.

Qualifications and Requirements

• Ability to work the 3rd shift – 10:00 pm to 6:00 am
• Custodial experience is preferred.
• Prefer some experience in a customer service environment.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer and Point of Sale proficiency.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Bilingual preferred but not required (English/Spanish)

Physical Demands of the Overnight Custodian / Member Service Representative

• Continual standing and walking during eight-hour shift.
• Continual reaching with hands/fingers/arms during shift.
• Occasional climbing, balancing, twisting, kneeling and crouching in small areas during shift.
• Must be able to occasionally lift up to 75 pounds.Occasional moving and repositioning of heavy exercise equipment.
• Will occasionally encounter toxic chemicals.

Benefits

• Awesome and fun work environment.
• Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
• Employee discounts on Planet Fitness branded merchandise.
• Advancement opportunities.
• Flexible schedules.

Health and Safety Requirements

Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.