Enable job alerts via email!

Overnight Custodian / Member Services Representative

Planet Fitness

Fort Collins (CO)

On-site

USD 30,000 - 40,000

Full time

2 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a vibrant team at a leading fitness center where your passion for service and cleanliness makes a difference! In the Overnight Custodian / Member Services Representative role, you will ensure a pristine environment for members while providing top-notch customer service. This position is perfect for night owls who thrive in a dynamic and energetic atmosphere. Enjoy a fun work environment, flexible schedules, and great benefits, including a free membership for you and a family member. If you are reliable, detail-oriented, and eager to contribute to a welcoming space, this opportunity is for you!

Benefits

Employee Discounts
Opportunity for Advancement
Free Black Card Membership
Flexible Schedules

Qualifications

  • Ability to work the 3rd shift – 10:00 pm to 6:00 am.
  • Custodial experience is preferred.
  • Bilingual preferred but not required (English/Spanish).

Responsibilities

  • Maintain overall cleanliness of the facility.
  • Provide exceptional customer service to members and guests.
  • Perform custodial duties including cleaning and sanitizing equipment.

Skills

Customer Service
Attention to Detail
Communication Skills
Problem Solving
Reliability

Education

High School Diploma/GED

Tools

Basic Computer Skills
Point of Sale System

Job description

Benefits:
  • Employee discounts
  • Opportunity for advancement
Who We Are:
At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,700 locations! Our mission is to cultivate an empowered team, instilling the knowledge, confidence, and passion that transform every team member into a PF professional. Together, we unleash potential and foster a culture where our members are raving fans and our team thrives, creating a +1% member experience every time.

Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

Characteristics that will make you a perfect match for our Overnight Custodian / Member Services Representative position:
You:
  • A habitually active “night owl”! Can work a 10:00pm – 6:00am shift.
  • Exhibit an energetic, positive and upbeat attitude.
  • Attention to detail.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
  • Pride yourself on your work while being punctual, reliable, dependable and trustworthy.
  • Strong work ethic, self-starter, independent thinker and problem solver.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect for everyone around you.
  • Exhibit strong communications skills and have the ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are a quick study with the ability to apply what you have learned during online and hands on training.
Job Summary
Overnight Custodian / Member Services Representative
The Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Please note this Planet Fitness facility is open 24/7 and therefore this position requires both Custodial and Member Services responsibilities and duties.
Daily Duties and Responsibilities Custodial:
  • Thoroughly clean and sanitize all restrooms and locker room areas
    • Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc.
  • Clean, organize, and restock locker maintenance rooms
  • Thoroughly clean and sanitize fitness equipment and gym floor
    • Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
  • Thoroughly clean and sanitize the Black Card Spa equipment
    • Including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.
  • Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies
  • Emptying all trash receptacles in the facility and disposing of trash.
  • Dusting fans, walls, ceilings, ceiling tiles and signage.
  • Stock all areas of the facility with proper supplies/paper products
  • Proficiency in handling basic maintenance repairs.
  • Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.
Member Service Representative:
  • Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
  • Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Ensure safety of members, team members and club property
About Your Qualifications/Requirements:
  • Ability to work the 3rd shift – 10:00 pm to 6:00 am
  • Custodial experience is preferred.
  • Prefer some experience in a customer service environment.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Basic computer and Point of Sale proficiency.
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Bilingual preferred but not required (English/Spanish)
Physical Demands of the Overnight Custodian / Member Service Representative:
  • Continual standing and walking during eight-hour shift.
  • Continual reaching with hands/fingers/arms during shift.
  • Occasional climbing, balancing, twisting, kneeling and crouching in small areas during shift.
  • Must be able to occasionally lift up to 75 pounds.
  • Occasional moving and repositioning of heavy exercise equipment
  • Will occasionally encounter toxic chemicals during shifts

More Reasons to Join Our Team:
  • Awesome and fun work environment!
  • Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
  • Employee discounts on Planet Fitness branded merchandise.
  • Advancement Opportunities.
  • Flexible Schedules.
Health and Safety Requirements: Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Service Desk Agent

CGS Federal (Contact Government Services)

Norfolk

Remote

USD 24,000 - 32,000

2 days ago
Be an early applicant

Customer Service Representative I - NCC - 999768 **Remote work only in Broward, Dade, Palm Beac[...]

Nova Southeastern University

Palm Beach Gardens

Remote

USD 10,000 - 60,000

3 days ago
Be an early applicant

Service Desk Agent

CGS Federal (Contact Government Services)

Fayetteville

Remote

USD 24,000 - 32,000

2 days ago
Be an early applicant

Service Desk Agent

CGS Federal (Contact Government Services)

Arlington

Remote

USD 24,000 - 32,000

2 days ago
Be an early applicant

Service Desk Agent

CGS Federal (Contact Government Services)

Kansas

Remote

USD 24,000 - 32,000

Today
Be an early applicant

Sr. Service Desk Agent

CGS Federal (Contact Government Services)

Peoria

Remote

USD 31,000 - 46,000

2 days ago
Be an early applicant

Sr. Service Desk Agent

CGS Federal (Contact Government Services)

Albuquerque

Remote

USD 31,000 - 46,000

2 days ago
Be an early applicant

Service Desk Agent

CGS Federal (Contact Government Services)

Stafford

Remote

USD 24,000 - 32,000

2 days ago
Be an early applicant

Service Desk Agent

CGS Federal (Contact Government Services)

Wichita

Remote

USD 24,000 - 32,000

2 days ago
Be an early applicant