Overnight Concierge (Sun-Thurs, 11P-7A)

ECL Kontor; Los Angeles (CA); On-site; USD 47,000 - 52,000; Full time

Job summary

Join a dynamic team as an Overnight Concierge, where you will be the welcoming face for residents and prospects alike. This role is all about creating memorable first impressions and building lasting relationships. With a focus on exceptional customer service, you'll engage with residents, organize events, and maintain a meticulously cared-for community. If you have a passion for hospitality and a knack for making people feel at home, this position offers you the chance to shine. Enjoy competitive compensation and a supportive work environment that values your contributions and professional growth.

Benefits

Health & Wellness Benefits

Paid Time Off

401k with Company Match

Tuition Reimbursement

Diverse Employee Resource Groups

Qualifications

• 2+ years in hospitality, retail, or hotel environments.
• Outstanding written and verbal communication skills.

Responsibilities

• Provide timely assistance to residents and prospects with care.
• Plan events that engage residents and foster community.

Skills

Communication Skills

Customer Service

Event Planning

Problem Solving

Attention to Detail

Education

High School Diploma

Experience in Hospitality or Retail

Tools

Various Software and Apps

Job description

At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage, and maintain one-of-a-kind residences, as well as through an array of support and consulting services. Building community within our organization enables us to build better communities for all.

Everyone at Bozzuto is focused on delivering exceptional experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, living out a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion, and the pursuit of perfection, we’re inspired and empowered to reach higher, achieving our fullest professional and personal potential, and be truly extraordinary.

Primary Responsibilities:

As the Overnight Concierge (Sun-Thurs, 11P-7A), you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones).

Your primary responsibilities include:

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared-for community
• Generating awareness, interest, and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations, and freight elevators
• Working weekends or evenings depending on the shift

What You Bring to Us:

• 2+ years’ experience in a hospitality, retail, travel, or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps, and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This position is eligible for additional bonus opportunities.

Salary Range: $47,000 - $52,000 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver exceptional experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters, and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

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