Overnight Concierge

Hireology; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Excellent benefits

401(k) contributions

Paid Vacation and Sick leave

Exciting opportunities to grow

Dynamic and fast paced environment

Culture of people first and service 항상

Job summary

Clearwater Ahwatukee in Phoenix, AZ is seeking an Overnight Concierge for the night shift (11:00pm–7:00am). The role greets visitors, answers phones, relays messages, and delivers high-level customer service while supporting multiple departments and resident needs.

Requirements include a High School Diploma or GED, 1 year in senior living or hospitality preferred, and health and background clearances; First Aid/CPR/BLS certification is a plus.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in senior living, hospitality, or related field preferred.
• Background clearances as required by regulations.
• Must meet health requirements, including TB.
• First Aid/CPR/BLS certification a plus.

Responsibilities

• Greet visitors and callers, convey warmth and provide information.
• Answer, transfer, and deliver messages professionally.
• Monitor entrance areas and sign in/out visitors in logbook; report suspicious activity.
• Sort and distribute mail and assist with resident requests.
• Maintain lost and found and replenish administrative supplies.
• Support Executive Director and departments with administrative tasks.
• Assist with meal attendance tracking and room service alerts.
• Ensure regulatory compliance and follow Clearwater Living policies.
• Promote teamwork and present a professional image at all times.
• Perform additional duties as assigned.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma or GED

Job description

Are you passionate about serving seniors? Do you want to be part of team that strives to create experiences that celebrate our seniors?

Clearwater Ahwatukee is a premier luxury senior living community in Phoenix, AZ and is looking for an Overnight Concierge to join the team for the night shift!

Clearwater Living associates enjoy great benefits:

• Excellent benefits
• 401(k) contributions
• Paid Vacation and Sick leave
• Exciting opportunities to grow
• Dynamic and fast paced environment
• Culture of people first and service always

The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities. The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service. They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community.

The hours for this position are 11:00pm-7:00am.

Responsibilities

• Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community
• Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed
• Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice
• Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor
• Sort and distribute incoming mail
• Accept and report resident’s special requests
• Maintain communities lost and found system
• Order and replenish administrative supplies as necessary
• Support Executive Director and other departments in administrative functions as needed
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
• Ensure regulatory compliance and report any issues or concerns immediately
• Comply with Clearwater Living standards/policies to encourage safe and efficient operations
• Encourage teamwork through open communication with associates
• Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working
• Represent the Clearwater Living principles and core values on a daily basis
• Perform other duties and tasks as assigned or required

Qualifications

• High School Diploma or GED required
• A minimum of one year of work experience in senior living, hospitality or in related field preferred
• Background clearances as required by government regulations
• Must meet health requirements, including TB
• Current First Aid/CPR/BLS Certification a plus

Clearwater Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.