Overnight Concierge

Bozzuto; Atlanta (GA); On-site; USD 44,000 - 45,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off

401k with company match

Tuition reimbursement

Career development opportunities

Job summary

Bozzuto is seeking a Resident/Overnight Concierge to greet residents and prospects with a welcoming, home-like experience. You will manage front desk duties, coordinate events, and ensure a consistently positive community impression while addressing needs and coordinating with the team.

The role requires 2+ years in hospitality or related fields, strong communication, and the ability to lift up to 25 pounds. Competitive benefits and a supportive environment are provided.

Qualifications

• 2+ years of experience in hospitality, retail, travel or hotel environments.
• Outstanding written and verbal communication skills.
• Sharp professional appearance and customer-focused mindset.
• Ability to lift up to 25 pounds and handle package logistics.

Responsibilities

• Be the first point of contact for prospects and residents, creating positive first impressions.
• Own conversations and personalize interactions to make customers feel at home.
• Plan and execute events that engage residents and foster community.
• Maintain brand loyalty through consistent service and clean, cared-for spaces.
• Encourage reviews and share information via social media.
• Organize front desk logs, package rooms, and room reservations.
• Work weekends or evenings based on shift requirements.

Skills

Customer service

Communication skills

Professional appearance

Attention to detail

Multitasking

Physical stamina

Job description

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members.

Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

Primary Responsibilities:

As the Resident Concierge, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones).

As an Overnight Concierge, your primary responsibilities include:

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

What You Bring to Us:

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

This position is eligible for additional bonus opportunities.
Salary Range
$44,125—$45,000 USD

When you join Bozzuto, you're not just accepting a job; you are becoming part of a community that cares about your overall well-being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents. In addition to an award-winning culture, our benefits take into consideration everything from career development, retirement, family matters and health and wellness.

Working on our team and in this position, you can expect:

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.

Bozzuto is proudly an Equal Opportunity Employer.

Bozzuto uses AI-enabled tools to enhance candidate sourcing in the recruitment process by helping identify qualified candidates for open positions.