Overnight Community Resource Specialist

0100 Mass General Brigham Incorporated; United States; Hybrid; USD 31,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Resource Specialist to remotely support Behavioral & Mental Health services across EDs, medical floors, and inpatient units. You will collaborate with the Program Manager and access team to improve patient throughput and access, ensuring coordinated care across departments.

The role requires a bachelor’s degree with 2–3 years in mental health care, strong communication, and data handling skills.

Qualifications

• Bachelor’s degree required; master’s degree preferred in Social Work, Psychology, or Health Care.
• 2–3 years of experience in mental health care is highly preferred.

Responsibilities

• Facilitate referrals across EDs and inpatient units.
• Monitor system-wide capacity to guide placements.
• Coordinate with multidisciplinary teams within and outside MGB.
• Document tasks in Epic or other systems as indicated.
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint).
• Receive and respond to calls, emails, and Teams chats from systemwide stakeholders.
• Provide cross-coverage of central access and central disposition tasks.
• Attend department meetings and assist with other department tasks.

Skills

Communication

Organization

Multitasking

Teamwork

Problem solving

Calm under pressure

Adaptability

Mental health knowledge

Education

Bachelor’s degree

Master’s degree preferred

Social Work/Psychology/Health Care

Tools

Excel

Word

PowerPoint

Teams

Job description

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Behavioral & Mental Health (BMH) is an enterprise clinical service that supports and collaborates with all behavioral health departments and services across Mass General Brigham. Reporting to the Behavioral & Mental Health Inpatient Program Manager, the Resource Specialist supports system initiatives by remotely supporting behavioral health services across Mass General Brigham’s emergency departments, medical floors, and behavioral health inpatient units. The Resource Specialist works closely with the Program Manager, the Behavioral & Mental Health access team, and behavioral health stakeholders systemwide to facilitate initiatives that improve patient throughput and access.

Principal Duties and Responsibilities

• Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across several MGB emergency departments, medical/surgical units, and inpatient behavioral health units
• Monitor system-wide capacity to help guide placement efforts
• Communicate and coordinate with multidisciplinary teams both within and outside of MGB
• Document and track tasks in medical record (Epic) or elsewhere as indicated
• Assist with data collection and tracking, data analysis (Excel), and reporting (PowerPoint)
• Receive and promptly respond to phone calls to central behavioral health call line, emails/faxes to central behavioral health inbox, and Teams chats from systemwide stakeholders
• Provide cross-coverage of tasks related to central access (supporting admissions and bed searches) and central disposition (supporting inpatient throughput)
• Attend department meetings and assist with other department tasks as assigned

Qualifications

• Bachelor’s degree required, master’s degree preferred; concentration in Social Work, Psychology, or Health Care preferred
• At least 2-3 years of experience with the mental health care field highly preferred

Skills/Abilities/Competencies

• Excellent written and verbal communication skills
• Excellent judgement and organizational skills; evidenced ability to successfully multitask
• Ability to be flexible and resourceful
• Ability to work both independently and as part of a team
• Assessment and problem-solving skills
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments
• Familiarity with mental health treatments and services, systems of care, and community resources
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams
• Ability to work independently

Additional Job Details (if applicable)

Working Conditions Schedule is overnights: Fridays, Saturdays, and Sundays, 7:00 pm - 7:30 am. This is a remote role with the potential need to go on-site only when needed Remote workdays require a stable, secure, quiet, and HIPAA-compliant workspace. This will be confirmed via Microsoft Teams video for all employees Remote Type Hybrid Work Location 115 Mill Street Scheduled Weekly Hours 36 Employee Type Regular Work Shift Night (United States of America) Pay Range $22.35 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 0100

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.