Overnight Chat Agent - Remote

Conexess Group; Michigan; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in IT Services and Consulting is seeking a dedicated Customer Service Associate to support dealership operations and enhance customer experiences. Ideal candidates will possess a Bachelor's degree and 1-2 years in a customer service role, demonstrating strong communication and interpersonal skills. This full-time, entry-level position emphasizes the importance of converting customer leads and providing exceptional service through various digital platforms.

Qualifications

• 1-2 years of experience in Customer Service related profession is required.
• Strong reading comprehension and written communication skills are necessary.
• Proficiency in computer navigation and typing.

Responsibilities

• Represent dealerships across national and global market via webchat, email, and digital communication.
• Convert in-market vehicle customers to dealership leads, achieving department KPIs.
• Provide exceptional service and act as goodwill ambassador for the company.

Skills

Customer Service

Communication

Sales

Interpersonal Skills

Education

Bachelor's degree

Job description

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ROLE SYNOPSIS

Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.

This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationship between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution

Key Responsibilities/Accountabilities

• Represent dealerships across the national and global market via webchat, email, and various digital communication mediums
• Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
• Serve as an expert in the product line, promotions, and dealership operations
  
  

Job Requirements

• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively builds rapport with customers, dealers and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities
  
  

Required

• 1-2 years of experience in Customer Service related profession
• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication and skills
• A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
  
  

EDUCATION

• Bachelor’s degree required
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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