Overnight Butler: Luxury Guest Concierge

Nemacolin Career Opportunities; Farmington Township (PA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401(k)

Medical, dental, and vision coverage

Paid time off

Discounted associate meals

Uniform services

Savings on dining, retail, spa

Rec Center access

Job summary

Nemacolin invites talented hospitality professionals to join as a Butler, delivering personalized luxury guest experiences in a Forbes Five-Star, AAA Five-Diamond resort. You will anticipate guest needs, coordinate across departments, and ensure seamless arrivals, in-stay moments, and departures with discretion and warmth.

This role requires strong communication, flexibility, and a passion for service. Evenings, weekends, holidays and split shifts may be required; physical stamina to lift up to

Qualifications

• High school diploma or equivalent; 2 years customer service preferred.
• Previous luxury hospitality or guest services experience preferred.
• Fluent English communication with guests and colleagues.
• Ability to learn Microsoft Office, HOST and guest-experience systems.
• Strong organization and multitasking in a fast-paced environment.
• Valid driver's license; able to work varied shifts.
• Must be 18+ and able to bend and lift up to 25 pounds.

Responsibilities

• Provide a deeply personalized guest experience with anticipatory service.
• Coordinate with Housekeeping, Front Office, Concierge and others to fulfill requests.
• Ensure smooth arrivals, in-stay moments, and departures with discretion.
• Maintain accurate guest preferences and documentation for seamless transitions.
• Handle guest concerns with professionalism and ownership while recovering service.

Skills

Customer service

Communication

Multitasking

Guest relations

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

HOST

Job description

Nemacolin invites talented hospitality professionals to join as a Butler, delivering personalized luxury guest experiences in a Forbes Five-Star, AAA Five-Diamond resort. You will anticipate guest needs, coordinate across departments, and ensure seamless arrivals, in-stay moments, and departures with discretion and warmth.

This role requires strong communication, flexibility, and a passion for service. Evenings, weekends, holidays and split shifts may be required; physical stamina to lift up to