Overnight Agent/Night Auditor (Part Time) - Marriott Detroit Metro Airport

Remington Hotels; Romulus (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their front office team. This role involves performing daily audit functions, ensuring accuracy in room and tax postings, and providing exceptional customer service. The ideal candidate will have a strong work ethic, attention to detail, and the ability to work effectively in a team-oriented environment. If you enjoy creating memorable experiences for guests and thrive in a dynamic setting, this opportunity is perfect for you. Join a team that values professionalism and commitment to excellence in hospitality.

Qualifications

• Strong attention to detail and ability to work under pressure.
• Excellent customer service skills and a positive attitude.

Responsibilities

• Perform daily audit functions for front office and hotel outlets.
• Ensure accurate room and tax postings, correcting errors promptly.
• Handle front desk functions including check-ins and reservations.

Skills

Attention to Detail

Customer Service

Time Management

Teamwork

Problem Solving

Job description

Description

What you will be doing

1. Perform all daily audit functions for front office and each outlet of the hotel.
2. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
3. Complete back-up of front office computer system and night audit program daily (if applicable).
4. Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
5. Understand, know and follow management company's accounting and credit policies and procedures.
6. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

What we are looking for

1. Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
2. High work ethic and self-initiative.
3. May be required to work varying schedules to include nights, weekends, and holidays.
4. Someone who enjoys working as and being part of a team that provides great experiences for our Guests!