Overnight 9PM5AM

Planet Fitness - PF Baseline Fitness; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

A leading fitness franchise in Sioux Falls is seeking a Customer Service Representative to enhance member experiences and handle front desk duties. The role includes greeting potential members and providing support through sales touchpoints. Essential qualities include strong customer service skills, honesty, and effective communication. The position requires physical activity, with standing and talking as a significant part of the responsibilities. Benefits include health insurance and membership perks.

Qualifications

• Honesty and good work ethic required.
• Ability to communicate questions or concerns effectively.
• Physical ability to stand and walk at least 75% of the shift.

Responsibilities

• Responsible for new member sales and superior customer service.
• Greet potential members and assist with their inquiries.
• Handle front desk tasks, including member check-ins and cancellations.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Overview

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Responsibilities

• Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answering phone calls in a polite and friendly manner to assist with questions or concerns; taking info calls and tours; assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.