Overages, Shortages & Damages Clerk

One Dollar For Life; Missoula (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Vision & Dental

Disability coverage

401k Retirement plan

Life Insurance

Wellness Program

Tuition Reimbursement

Career growth opportunities

Promote from within

National career opportunities

Job summary

Old Dominion Freight Line is seeking an OS&D Clerk to inspect shipments, validate claims, determine root causes of damage or shortage, and coordinate resolutions with claimants.

The role focuses on locating overages, shortages and damaged freight, delivering top‑notch customer service to internal and external customers, and handling hazmat freight with care.

Join the OD Family and enjoy comprehensive benefits, ongoing training, and opportunities to grow within our nationwide network.

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of office and/or operations experience, preferably in the transportation industry.
• Proficient with Microsoft Office.
• Experience with AS400 and SAP preferred.
• Experience handling Hazmat materials preferred.
• Excellent verbal and written communication skills.
• Detail oriented with the ability to multi task.

Responsibilities

• Locate overages, shortage and damaged freight and research and resolve issues
• Provide exceptional customer service to internal and external customers
• Properly handle different types of freight including Hazmat materials
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
• Maintain accurate records for reporting OS&D freight on a daily and weekly basis
• Assist with answering telephones and provide superior customer service
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions

Job description

At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

If you have a keen eye for detail and enjoy solving challenges, this role offers the perfect opportunity to put your skills to work. As an OS&D Clerk at Old Dominion Freight Line, you’ll help ensure shipments are handled with accuracy and care. From inspecting freight and resolving claims to collaborating with teams and providing top-notch customer service, your contributions will help keep operations running smoothly. This fast-paced, supportive environment is ideal for those who take pride in organization and problem-solving while making a real impact every day.

Old Dominion freight Line is currently recruiting for a (Overages, Shortages, and Damages) OS & D Clerk to join our OD Family Culture. Our OS & D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage and determine resolutions.

Responsibilities

• Locate overages, shortage and damaged freight and research and resolve issues
• Provide exceptional customer service to internal and external customers
• Properly handle different types of freight including Hazmat materials
• Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
• Maintain accurate records for reporting OS&D freight on a daily and weekly basis
• Assist with answering telephones and provide superior customer service
• May also perform customer service duties such as providing quotes, taking orders and answering general customer questions

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of office and/or operations experience, preferably in the transportation industry
• Proficient with Microsoft Office
• Experience with AS400 and SAP preferred
• Experience handling Hazmat materials preferred
• Excellent verbal and written communication skills
• Detail oriented with the ability to multi task

Working Days

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday

Working Shift

Shift and hours to be determined.

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Join the OD Family Today

As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).