Over Night- Member Experience Associate- Front Desk

Retro Fitness; Tinton Falls (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Member Experience Associate at a forward-thinking fitness company! This role is all about delivering exceptional service and creating a welcoming atmosphere for members. You will be the first point of contact, greeting members with a smile and ensuring they feel valued. Your enthusiasm and positive demeanor will help exceed customer expectations while maintaining a clean and safe environment. If you have a passion for fitness and a knack for customer service, this is the perfect opportunity to make a difference in your community and help others achieve their fitness goals!

Qualifications

• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Responsibilities

• Greet and check in members as they come in.
• Sell memberships, retail, and merchandise.
• Ensure a safe and clean health club environment.

Skills

Customer Service

Sales Experience

Communication Skills

Positive Attitude

CPR/AED Certification

Job description

Over Night - Member Experience Associate - Front Desk

Pay: Competitive

Location: Tinton Falls, New Jersey

Employment type: Full-Time

Job Description

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals. The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.

Job Expectations:

• Work your scheduled shifts and arrive on time every shift.
• Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable).
• Aim to exceed customer expectations at every opportunity.
• Make eye contact with customers.
• Smile authentically at customers.
• Speak enthusiastically to customers.
• Be attentive and courteous to customers.
• Keep a sense of urgency and hustle when it comes to helping customers.
• Keep a positive, upbeat personality.
• Be able to communicate clearly, professionally, and proactively when needed.
• Prior experience in sales, retail, or hospitality is helpful.
• Active CPR/AED certification preferred.

Professional Responsibilities:

• Greet and check in members as they come in.
• Resolve customer issues in an effective manner.
• Sell memberships, retail, and merchandise.
• Follow up with prospects promptly.
• Ensure a safe and clean health club environment for members and staff.
• Open and close the facility if scheduled.
• Follow company policies, procedures, and best practices.

Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.

About the company

With over 150 gym locations across America, all Retro Fitness owners are local small businesses owned by your neighbors. Get your Free Pass Today!