Ovatient Virtual Care Medical Assistant

Ovatient; United States; Remote; USD 20,000 - 30,000; Full time

Job summary

Ovatient is seeking a Virtual Care Medical Assistant to enhance their innovative healthcare delivery model. You will play a critical role in patient support, care coordination, and technology navigation, ensuring high-quality, compassionate care. The position offers remote working flexibility and a comprehensive benefits package, enabling you to make a meaningful impact in delivering accessible healthcare to diverse populations.

Benefits

Comprehensive benefits package

Health insurance

Retirement savings

Employee Assistance Program

Qualifications

• Minimum 5 years of clinical experience in primary care or urgent care.
• National certification in medical assisting from AAMA or NHA.
• Strong proficiency in telemedicine and virtual care technologies.

Responsibilities

• Support delivery of guideline-concordant virtual care through consultations.
• Document patient interactions and ensure continuity of care.
• Collaborate with healthcare professionals in an interdisciplinary team.

Skills

Communication

Problem-solving

Telemedicine proficiency

Interpersonal skills

Education

Accredited medical assistant program

Nursing assistant program

LPN with compact license

Tools

Electronic Medical Records (EMR) software

Job description

Ovatient is an extraordinary new venture that is redesigning how health care is delivered with a comprehensive, integrated, virtual-first care delivery model and patient experience. Our mission is to provide exceptional, convenient, and compassionate care to our patients through the power of people enabled by technology.

Ovatient's groundbreaking approach extends the reach and efficiency of healthcare systems, providing a turnkey solution through our virtual multispecialty practice that is connected with existing clinical offerings at our customers. We offer accessible, equitable and high-quality care to patients anytime and everywhere while augmenting a health system’s current clinical offerings and extending its brand in market. To achieve this, we are seeking a motivated, experienced, and patient-centric virtual care medical assistant, dedicated to supporting high-quality, guideline-concordant care for our patients.

The Role:

As an Ovatient Virtual Care Medical Assistant, you'll be at the forefront of transforming healthcare delivery as an essential interdisciplinary team member. You will help with care coordination, patient education, and general patient support for a wide range of acute and chronic conditions, ensuring that patients receive timely, effective, and personalized care.In addition, you will also support the patient with technology navigation assuring our patients are prepared and comfortable to use technologies to enhance their care journey.

Key Responsibilities:

• Support the delivery of high-quality, safe, guideline-concordant, virtual care by providing and coordinate care for a wide range of low-acuity, non-emergent medical conditions through virtual consultations (video, phone, and asynchronous messaging). Including, but not limited to:
• Patient intake and initial collection of patient health needs and goals
• Evaluations include a determination of health status and care needs
• Review patient medical documentation and or health referral forms, such as past medical records, test results or assignments, and incorporating this information into the patient's care plan and share it with the appropriate providers.
• Efficiently guide the patient toward the appropriate therapies offered by Ovatient and its partners
• Document any concerns, conflicting information, or other issues that surface during the evaluation process
• Emphasize continuity of care, thus reducing or eliminating fragmentation, duplication, and gaps in treatment plan
• Complete a technology check with patient who request support or have difficulty
• Work closely with the Ovatient Providers, Behavioral Health Team and Registered Nurses
• Collaborate effectively with our interdisciplinary team of healthcare professionals, including physicians, advanced practice providers, registered nurses, behavioral health providers, allied health professional and our operations team.
• Actively monitor and manage referral queues, helping process referrals from primary care and specialty care providers and external sources for Behavioral Health services. Facilitate referrals to specialized services or community resources as needed.
• Closely monitor patient messages, ensuring timely responses, addressing concerns, and providing guidance or escalating issues as necessary. Foster trust and engagement through open communication channels.
• Onboard patients to treatment programs, including providing orientation to self-guided resources, content libraries, and secure asynchronous messaging with the care team.
• Provide patient-centered, empathetic care that addresses individual patient needs and concerns across diverse populations, fostering strong relationships and patient satisfaction.
• Maintain accurate, up-to-date electronic medical records, ensuring data security and confidentiality.
• Participate in continuing education, quality improvement initiatives, and clinical team meetings.
• Stay current with the latest advancements in virtual care, clinical best practices, and virtual care technologies.

Requirements:

• Completed an accredited medical assistant program, nursing assistant program or an LPN with compact license
• Possess a current national certification in medical assisting from an organization such as AAMA or NHA
• Minimum 5 years of clinical experience in primary care or urgent care.
• Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems utilizing the same computer monitor, and quickly learn and navigate software programs and applications
• Strong proficiency in telemedicine and virtual care technologies.
• Experience and proficiency working with Electronic Medical Records (EMR) software
• Exceptional communication, interpersonal, and problem-solving skills.
• Must possess effective telephonic and virtual communication skills with a demonstrated ability to provide excellent customer service.
• A strong commitment to patient care, quality, and clinical excellence.
• Comfortable working independently in a fast-paced, dynamic environment.
• Flexibility to work varying shifts, including weekends and holidays, as needed.

Preferred Qualifications

• Have at least 2 years in a patient-centered medical home (PCMH), supporting the delivery of integrated primary care and behavioral health services
• Experience with CMS Chronic Care Management, Remote Patient Monitoring and Remote Therapeutic guidelines, and documentation practice
• Expertise with the Epic electronic medical record
• Bilingual in Spanish and English
• Previous experience in supporting care management including knowledge of complex care management and care management principles
• State certification as a MA, NA or LPN

Remote (Work-At-Home) Requirements

• To ensure an ability to work effectively remotely (while at home), the following is required:
• A high-speed, reliable broadband internet connection
• Ovatient will provide computer and telephonic equipment appropriate to meet the job requirements
• A dedicated space isolated from interruptions to ensure you, your patients and care team have continuous privacy to accomplish daily activities and protect member confidential information (per compliance with HIPAA privacy laws)

Why Join Us?

• Be part of a diverse, collaborative, and innovative team of healthcare professionals.
• Enjoy the flexibility of working remotely.
• Benefit from a competitive salary and comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• All necessary equipment to do your work (e.g., laptop, monitor, etc.)
• Employee Assistance Program
• Make a meaningful impact on the lives of patients by delivering accessible, high-quality care.
• Receive support for professional growth and development through ongoing education and training opportunities.

How to Apply:

If you're ready to join our mission-driven team and make a difference in the lives of patients, please submit your resume, a brief cover letter, and contact information for three professional references to [e-mail] or via LinkedIn. We look forward to reviewing your application and discussing the opportunity to join our growing team!

Ovatient is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider and Quality Assurance

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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