Outsourced Project Operations Manager

Iron Mountain; Raleigh (NC); Remote; USD 108,000 - 143,000; Full time

Benefits offered by this job

Full Health and Dental Benefits

401(k) with Company Match

Employee Stock Purchase Program

Flexible paid time off

Job summary

Iron Mountain is seeking a dynamic and experienced Outsourced Project Operations Manager to lead multi-site physical move operations and maintain complete chain-of-custody protocols, ensuring compliance with federal security standards.

You will oversee projects from initiation to completion, manage client relationships, and deliver structured project documentation and leadership updates across remote operations in the United States.

Qualifications

• 5+ years of experience managing complex, end-to-end project operations.
• Proven ability to manage multi-site projects and lead teams.
• Experience with KPI tracking, SOP enforcement, and chain-of-custody protocols.

Responsibilities

• Lead End-to-End Project Execution & Governance across initiatives.
• Drive Multi-Site Operational Execution with clients and leadership.
• Build & Lead Operational Teams including hiring and onboarding.

Skills

Project operations management

Team leadership

Operational reporting

KPI tracking

SOP development

Chain-of-custody

Quality Control Plans

Federal security standards

Client relationship management

Education

Project Management Professional (PMP) certification

Job description

US | IL | Remote

US | NC | Remote

Full time

J0108271

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic and experienced Outsourced Project Operations Manager to join our Operations team. In this role, you will be responsible for leading multi-site physical move operations, maintaining complete chain-of-custody protocols, ensuring compliance with federal security and quality standards.

What You'll Do

In this role, you will:

• Lead End-to-End Project Execution & Governance: Oversee projects from initiation to completion, ensuring full lifecycle documentation, regular progress reporting, and adherence to master schedules, throughput targets, and operational SOPs.
• Drive Multi-Site Operational Execution: Serve as the primary point of contact for clients and internal leadership while managing multi-site move operations, enforcing master schedules, and meeting throughput targets and SLAs.
• Build & Lead Operational Teams: Assist in hiring, onboarding, and direct management of project team members and site leads

What You'll Bring

The ideal candidate will have:

• Experience: 5+ years of experience managing complex, end-to-end project operations, including team hiring, personnel management, and operational reporting.
• Functional Expertise: Strong knowledge of KPI tracking, SOP development and enforcement, chain-of-custody protocols, inventory reconciliation, Quality Control Plans (QCP), and federal security standards.
• Proven Capabilities: Proven ability to manage multi-site projects, lead team members, maintain client relationships, and deliver structured project documentation and leadership updates.
• Certifications: Project Management Professional (PMP) certification is required.
• Must be able to pass a Federal Clearance

What We Offer ( Benefits):

• Salary details: $125,000 base salary + 5% target annual bonus
• Location: Remote in the United States
• Full Health and Dental Benefits starting on the first day of employment.
• Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program
• Flexible paid time off and holidays to support work-life balance.

Reasonably expected salary range: $107,500.00 - $143,300.00

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Outsourced Services

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.