Outside Services Supervisor

Troon International; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading golf management company is looking for an Outside Services Manager to oversee all outside golf operations at their location in Florida. This role involves leading a team of outside services staff and ensuring a high level of customer service for members and guests. The ideal candidate will have 3-5 years of relevant experience, strong leadership skills, and a commitment to excellence. This is an exciting opportunity to be part of a dynamic team dedicated to exceptional service.

Qualifications

• 3-5 years of experience in a golf operations or outside services role.
• Proven team management skills with the ability to lead a service-oriented team.
• Strong commitment to providing outstanding member and guest experiences.
• Solid understanding of outside golf services, including golf cart fleet maintenance and practice facility operations.
• Excellent verbal communication skills.
• Ability to stand, walk, and lift up to 50 lbs, work in outdoor conditions, and operate golf carts.

Responsibilities

• Recruit, train, schedule, and manage a team of 15-20 outside services staff.
• Oversee all outside golf operations for a welcoming, efficient experience.
• Maintain the golf cart fleet in optimal condition.
• Manage driving range and practice facilities setup, maintenance, and breakdown.
• Assist with tournament setup and event support with Golf Shop and Agronomy Team.
• Oversee inventory and uniforms for the team and SOP development.
• Develop and train SOPs for arrivals/departures and ongoing staff training.
• Collaborate cross-departmentally with Head Golf Professional and other teams.

Skills

Leadership skills

Customer service

Communication Skills

Team management

Integrity

Job description

Legends Golf and CC
Clermont, FL 34711, USA

Description

Legends Country Club is excited to announce the exceptional career opportunity of Outside Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Key Responsibilities:

• Team Leadership & Scheduling: Recruit, train, schedule, and manage a team of 15-20 outside services staff, including cart attendants, bag drop attendants, and range staff. Prepare monthly schedules and ensure team members meet Pine Canyon’s standards of courtesy and professionalism.
• Member & Guest Services: Oversee all outside golf operations, ensuring a welcoming, efficient experience for members and guests from arrival to departure. Provide high-level customer service, exceeding Pine Canyon’s standards of excellence.
• Golf Cart & Equipment Maintenance: Maintain the golf cart fleet in optimal condition, ensuring carts are cleaned, detailed, and fully functional. Oversee all other outside services equipment and keep facilities to Pine Canyon's uncompromising cleanliness levels.
• Practice Facility Operations: Manage daily setup, maintenance, and breakdown of the driving range and practice facilities, ensuring they are stocked and organized.
• Tournament & Event Support: Assist with tournament setup, including golf car and range setup, facilities preparation, and coordination with the Golf Shop and Agronomy Team. Support other event activities as needed to ensure smooth operation.
• Inventory & Uniforms: Manage outside services supplies inventory, including towels, tees, and other essentials. Coordinate with the Merchandise Manager for uniform orders for the team.
• SOP Development & Training: Design and implement SOPs for all aspects of outside services, including arrival and departure processes, and ensure continuous training for all staff. Regularly review and refine SOPs to meet operational goals.
• Cross-Department Collaboration: Work closely with the Head Golf Professional, First Assistant Professional, and Agronomy Team to ensure smooth and aligned operations. Communicate any staffing issues or needs promptly to relevant supervisors.

Personal Attributes:

• Integrity: Demonstrates honesty and transparency, upholding standards with every interaction.
• Fun & Positivity: Brings a friendly, upbeat attitude to the team, creating an environment that reflects welcoming culture.
• Open Communication: Maintains open, clear communication with team members, members, and guests, ensuring everyone feels informed and valued.
• Unity & Team Spirit: Fosters a collaborative team environment, supporting each team member in achieving a seamless member and guest experience.
• Passion for Service: Embodies a deep commitment to serving others, consistently going above and beyond to meet members' needs.
• Commitment to Excellence: Holds high standards for personal and team performance, always striving to exceed expectations.
• Innovation & Initiative: Embraces new ideas and solutions, proactively seeking ways to enhance the member experience and improve outside services operations.

Qualifications:

• Experience: 3-5 years of experience in a golf operations or outside services role within a private club or high-end resort.
• Leadership Skills: Proven team management skills with the ability to train, motivate, and lead a service-oriented team.
• Customer Service: Strong commitment to providing outstanding member and guest experiences.
• Knowledge of Golf Operations: Solid understanding of outside golf services, including golf cart fleet maintenance, practice facility operations, and valet management.
• Communication Skills: Excellent verbal communication skills with the ability to handle member inquiries professionally and effectively.
• Physical Requirements: Ability to stand, walk, and lift equipment (up to 50 lbs) for extended periods, work in outdoor conditions, and drive golf carts and other utility vehicles.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.