Outside Service (DOT10K) - Salt Lake City (UR)

Purcell Tire & Rubber Co; West Valley City (UT); On-site; USD 25,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending

Health Savings Account

401k Match

Job summary

Purcell Tire & Rubber Co. is seeking an Outside Service Technician to perform roadside tire service for commercial vehicles and on-site customer tire work.

You will handle wheel mounting, balancing, and tire repairs, while maintaining safety and professional customer relationships. Requirements include a high school diploma, 3-5 years of tire service experience, a valid driver’s license, and CTS/DOT/MSHA certifications as applicable.

Qualifications

• Tire Industry knowledge about brands, designs, treads and safety procedures.
• Customer service principles and ability to assess and meet customer needs.
• Mechanical knowledge of automotive vehicles and repair/maintenance procedures.

Responsibilities

• Perform roadside tire service on commercial vehicles (scheduled and on-call).
• Perform tire service on customer sites.
• Identify and inflate tires correctly for size and ply.
• Balance wheels using balancing machines to determine counterweights.
• Dismount/mount wheels on trucks/equipment with lug wrenches and power tools.
• Replace valve stems and remove puncturing objects; repair tires.
• Maintain service vehicle via daily inspections and basic maintenance.

Skills

Tire Industry knowledge

Customer Service

Mechanical aptitude

Education

High School Diploma

Job description

MISSION

To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques on customer property and roadside assistance calls.

Description

To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques on customer property and roadside assistance calls.

Essential Duties

• Perform roadside tire service on commercial vehicles (both scheduled hours and after hours on-call)
• Perform tire service on customer sites
• Identify and inflate tires correctly for the size and ply
• Place wheels on balancing machines to determine counterweights required to balance wheels
• Dismount wheels from trucks/equipment using lug wrenches and other hand and power tools
• Mount wheels onto trucks/equipment
• Replace valve stems and remove puncturing objects
• Repair tires that have been punctured
• Maintain service vehicle – daily inspections, oil changes, etc.
• Keep truck fully stocked with tire accessories
• Maintain positive and professional relationships with customers
• Maintain tools and related tire accessories
• Maintain a clean shop and truck to reflect the proper corporate image to the public
• Protect company assets
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Pay And Benefits

• Total Compensation Range: $18.00 - $40.00 per hour*
• Medical, Dental, Vision, Life Insurance, Disability, Flex-Spending, Health Savings Account, 401(k) with company match.
• Outside Service Technicians are compensated through a combination of hourly pay, daytime service commission, and night/weekend service commission. The listed range represents an estimated total of all compensation sources, listed as an hourly rate. Variables include relevant experience, certifications, geographic location, and willingness to participate in after-hours/on-call programs.

DRUG TESTING

Purcell Tire tests for the presence of THC in all drug screenings for this position, due to the safety-sensitive nature of the job and the potential for injury or death when a tire is installed improperly, or a safety-related mechanical issue is not properly conveyed to a customer. It is a bona fide occupational qualification for service technicians to be unimpaired, so the Company will continue testing for THC and other drugs under the safety-sensitive exceptions allowed by your state.

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

• Minimum Education: High School
• Minimum Job-Specific Experience: 3-5 years
• Management Experience: N/A
• Driver’s License Required: Must have a valid drivers license in good standing to be considered for this position.
• Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training, DOT medical clearance, MSHA training (where applicable)

Job-Specific KSA’s

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

• Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.

Communication KSA’s

• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Physical Requirements

• Lifting, Carrying, Pushing, and Pulling up to 100 lbs
• Frequent standing, bending, kneeling, and crouching
• Working in hot and cold temperatures, both outdoors and indoors
• Working around dust, fumes, and loud noises