Outside Sales Representative

DNOW; Columbus (MS); On-site; USD 55,000 - 85,000; Full time

Job summary

DNOW is seeking a driven Territory Sales professional to oversee an assigned Mississippi territory. You will drive sales development, negotiate margins, and ensure delivery and service excellence to new and existing customers.

You will analyze markets, develop strategic plans, and coordinate with branch and regional teams to maximize profitability and maintain high customer satisfaction. A valid driver’s license and willingness to travel are required.

Qualifications

• Bachelor degree or equivalent with relevant experience.
• 4+ years in customer service, inside sales, or warehouse services with growing responsibility.
• Knowledge of PVF materials, pricing, contracts and terms.
• Proficient with computers and software applications.
• Strong ability to communicate and transfer knowledge to others.
• Willingness and ability to be on call for 24-hour service.
• Willingness to travel, including overnight stays.
• Valid driver’s license and clean record.

Responsibilities

• Generate new business through territory analysis and identify customers and markets.
• Grow existing accounts with proactive sales plans and recover lost business.
• Achieve profitability by meeting gross margin goals through negotiation.
• Provide consultative sales, prepare materials, conduct demonstrations, and propose solutions.
• Develop knowledge of accounts, pricing, contracts, and schedules.
• Collaborate with Supply Chain for best pricing and terms.
• Work with Branch/Regional teams on strategic plans and proposals.
• Ensure contract compliance and manage deviations with management and national accounts.
• Respond quickly to opportunities and maintain regular customer contact.
• Develop retention strategies highlighting DNOW’s value proposition.
• Coordinate with Branch to align on customer processes and expectations.
• Attend branch meetings and contribute to goal achievement.
• Resolve customer complaints with internal teams and track resolutions.
• Perform admin tasks: quotes, orders, deliveries, changes, returns, inquiries.
• Support warehouse delivery performance and keep customers updated.
• Promote safety initiatives and lead by example.

Skills

Customer service

Inside sales

Negotiation

Communication

Computer skills

Safety awareness

Education

Bachelor’s degree or equivalent

Tools

PVF materials knowledge

Job description

DNOW serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Responsible for execution and achievement of established financial goals; accountable for the sales development and gross margin growth in an assigned territory from lead generation to close.

Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Generate new business through analysis of the assigned territory to identify new customers and markets.
• Grow existing accounts through execution of a proactive sales plan with initiatives to include focus on lost & declining business in the existing customer base.
• Achieve maximum profitability by meeting or exceeding gross margin goals through effective negotiation.
• Deliver superior service through consultative sales, prepare quality presentation materials, conduct demonstrations, detailing products and cost savings, determine customer needs and requirements, and offer solutions.
• Research and develop information on new projects.
• Develop knowledge of customer accounts within assigned territory, including technical requirements, production volume and schedules, targeted pricing, applicable contract requirements, and competitive analysis.
• Negotiate with vendors and coordinate efforts with Supply Chain groups for the best product prices.
• Work with the Branch and Regional management and National Accounts team to develop strategic territory business plans, assist with proposals, contract research and negotiation, and implementation of sales strategies to achieve sales growth.
• Ensure contractual compliance that may require difficult conversations surrounding deviations from contractual agreements in partnership with management and national account teams.
• Identify and communicate work in process, threats, opportunities, and related market trends as appropriate.
• Develop and continually improve product knowledge, pricing, and MRC Global systems, procedures, and strategy.
• Aggressively respond to and meet sales opportunities by serving as the source for customers’ required information while maintaining consistent contact with all customers in the assigned area of responsibility.
• Develop customer retention strategies by consistently illustrating MRC Global’s value proposition in conjunction with evolving customer needs.
• Drive effective partnership with the Branch team, communicate to deepen understanding of customer business processes, buying procedures, and expectations for service.
• Attend branch meetings, share information and instill vision, and create enthusiasm to achieve goals.
• Partner with the branch and other internal resources to investigate and resolve all customer complaints promptly and evaluate the source of the problem and follow the resolution.
• Perform related administrative functions in accordance with MRC Global procedures to include quotations, order placement, delivery confirmation, processing changes and returns, and responding to messages and inquiries.
• Work with the branch warehouse to achieve delivery performance goals, ensure orders are filled as promised, and keep customers informed of order status.
• Advocate and engage in the promotion and maintenance of safety initiatives.
• Exercise care in all activities, demonstrate safety leadership.
• Carry out other duties within the scope, spirit, and purpose of the job.
• Take reasonable care for the safety and health of yourself and others.
• Address and report workplace hazards, injuries, or illnesses immediately.

Qualifications

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
• Any combination of four or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated sales negotiation experience.
• Demonstrated knowledge of PVF materials and ability to understand the scope of services to include pricing, supply, and contract terms.
• Demonstrated competence in the use of computers and software applications.
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one-to-one or group situations.
• The willingness and ability to be on call are needed to provide 24-hour service to customers.
• The willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
• Must have a current, valid driver’s license and acceptable record at all times.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status.
• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
• Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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