Outside Property Claim Representative Trainee - Charlottesville, VA

VetJobs; Charlottesville (VA); Remote; USD 45,000 - 60,000; Full time

Job summary

VetJobs is seeking an Outside Property Claim Representative Trainee in Charlottesville, VA. This entry-level role requires handling property claims with required training and customer service skills. Candidates must be military-affiliated or willing to relocate. The position primarily focuses on learning to negotiate settlements and customer interactions.

Qualifications

• High school diploma or GED required; Bachelor's preferred.
• Two years of relevant experience is advantageous.

Responsibilities

• Complete training for investigating and negotiating claims.
• Handle 1st party property claims and establish damage scope.
• Provide excellent customer service and maintain accurate claim files.

Skills

Customer service

Negotiation

Communication

Education

High School/GED

Bachelor’s Degree

Job description

Outside Property Claim Representative Trainee - Charlottesville, VA

Join to apply for the Outside Property Claim Representative Trainee - Charlottesville, VA role at VetJobs

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range for this position is $48,700.00 - $80,400.00 and varies based on factors such as location, experience, and skills. Employees are also eligible for performance-based incentives.

What Is the Opportunity?

LOCATION REQUIREMENT: This position services Insureds/Agents in and around Goochland, Charlottesville, Harrisonburg, VA. The candidate must reside in or be willing to relocate at their own expense to this territory.

This entry-level role involves completing required training to develop skills for investigating, evaluating, negotiating, and resolving claims of lesser value and complexity. It includes handling customer contacts, coverage analysis, investigation, evaluation, reserving, negotiation, and resolution, all in compliance with standards and regulations. The position is 100% remote, with possible travel for training.

What Will You Do?

• Complete training that includes online, virtual, classroom, and on-the-job components, which may require travel.
• Handle 1st party property claims of moderate severity and complexity.
• Establish accurate scope of damages and utilize estimates for claims processing.
• Investigate and evaluate all relevant facts to determine coverage, damages, liability, and business interruption.
• Establish claim and expense reserves.
• Negotiate claim settlements within authority limits.
• Write denial letters, reservations of rights, and other correspondence.
• Assess damages and manage damages using cost evaluation tools.
• Maintain accurate claim files and manage caseloads to ensure timely resolution.
• Provide excellent customer service to insureds, agents, and partners.
• Refer claims to specialized units as appropriate.
• Perform administrative tasks and support other lines of business as needed.
• Attend legal proceedings such as depositions, mediations, and trials, as required.

Must Secure And Maintain Company Credit Card

Obtaining and maintaining insurance licenses may be required, with a typical deadline of three months from start date.

This role involves physically inspecting properties, including climbing ladders safely, and may include deployment to catastrophes.

Other duties as assigned.

Minimum Education: High School/GED

Preferred Qualifications: Bachelor’s Degree or two years of relevant experience, customer service skills, valid driver’s license, and ability to work in a fast-paced environment.

Location: Charlottesville, VA

Salary Range: $45,000 - $60,000