Outside Property Claim Associate - Phoenix, AZ

VetJobs

Phoenix (AZ)

On-site

USD 52,600 - 86,800

Full time

14 days+

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Job summary

Travelers Insurance in Phoenix, AZ is seeking an Associate Claim Rep, Outside Property. This program trains you in claim handling, customer service, and policy interpretation to manage 1st party property claims. The position is remote with a mix of mobile work or work from home, and may require relocation to the assigned territory.

The program lasts 9–12 months, with certification on progression. Salary range is $52,600–$86,800, plus incentive opportunities.

Qualifications

Bachelor's Degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Ability to exercise sound judgement and make effective decisions within established authority.
Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
Demonstrated openness to continuous learning.

Responsibilities

Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
Review, investigate, and document 1st party property claims under close supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
Provide timely and professional communication to customers, claimants, and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Demonstrate openness to continuous learning, particularly in AI and digital transformation.
Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.
This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
Perform other duties as assigned.

Skills

Bachelor's Degree

Customer service

Adjuster license

MS Office

Communication skills

Decision making

Customer experience

Attention to detail

Conflict resolution

Continuous learning

Education

High School Diploma or GED

Bachelor's Degree

Tools

Claims management software

Microsoft Office

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$52,600.00 - $86,800.00

Target Openings

What Is the Opportunity?

This position services Insureds/Agents in and around Central, Northwest, and Southeast areas of Phoenix, AZ. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims.

This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

What Will You Do?

Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
Review, investigate, and document 1st party property claims under close supervision.
Gather information from policyholders, claimants, witnesses, and third-party providers.
Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
Provide timely and professional communication to customers, claimants, and internal stakeholders.
Maintain accurate records of claim activity in claim management systems.
Demonstrate openness to continuous learning, particularly in AI and digital transformation.
Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated.
This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states.
This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.
Perform other duties as assigned.

Auto req ID

479829BR

Minimum Education Required

High School/GED

Job_Category

Claims

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

Bachelor's Degree.
Previous internship or work experience in customer service or insurance.
Willingness to obtain an active adjuster license where required by state law.
Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
Strong verbal and written communication skills with the ability to convey information clearly and professionally.
Ability to exercise sound judgement and make effective decisions within established authority.
Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
Demonstrated openness to continuous learning.

What is a Must Have?