Outside Property Claim Associate - Aurora, CO

VetJobs; Aurora (CO); Remote; USD 53,000 - 87,000; Full time

Job summary

Travelers Insurance in Colorado is seeking an Associate Claim Rep, Outside Property to service insureds and agents in the Denver metro area. The role emphasizes training in claim handling, customer service, and policy interpretation while working with experienced claim professionals.

You will learn to investigate and evaluate facts, determine coverage, and document claims. The program lasts 9–12 months, with opportunities to progress to full claims handling, while leveraging AI and digital tools

Qualifications

• Bachelor’s Degree is preferred; minimum High School/GED with customer service experience.
• One year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office; willingness to learn claims software.
• Strong verbal and written communication; ability to convey information clearly.

Responsibilities

• Actively participate in structured training classes covering insurance policies, claim processes, systems, and procedures.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information to determine coverage per policy terms.
• Establish accurate scope of damages for building and contents losses and create estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, especially AI and digital transformation.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months.
• May require extensive travel, including overnight stays, to support customers across multiple locations.

Skills

Customer service experience

MS Office proficiency

Strong communication

Attention to detail

Adaptability

Education

Bachelor’s Degree

High School/GED

Tools

Microsoft Office

Job description

Job Description

Attention Military Affiliated Job Seekers

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$52,600.00 - $86,800.00

What Is the Opportunity?

This position services Insureds/Agents in and around Denver, Aurora, Thornton, and Northglenn, CO. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory.

Training Program

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims.

This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility.

Work Arrangement

This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

What Will You Do?

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas. Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Auto req ID

486404BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience.
• Valid driver's license.

City

Aurora

State

Colorado

Job Category

Claims

Job Code

Ins Insurance

Affiliate Sponsor

Travelers Insurance

Salary Range

$45,000-$60,000