Outside Property Associate Claim Representative

Travelers; Spokane Valley (WA); Remote; USD 54,000 - 89,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking an Associate Claim Rep, Outside Property, to join its remote program, handling 1st party property claims with comprehensive training and supervision. You will learn policy interpretation, claim handling, and customer service in a collaborative environment.

The role focuses on developing the skills needed to manage property claims independently after program completion, with opportunities for certification and career progression.

Qualifications

• Bachelor’s Degree required.
• At least 1 year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management software.

Responsibilities

• Actively participate in structured training covering insurance policies and claims processes.
• Review, investigate, and document 1st party property claims under supervision.
• Gather information from policyholders, claimants, and third-party providers.
• Learn to determine coverage and estimate damages per policy terms.
• Provide timely, professional communication to customers and internal stakeholders.
• Maintain accurate records of claim activity in the management system.

Skills

Customer service

Communication

Decision making

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Claim Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $53,800.00 - $88,800.00 Target Openings 1

What Is the Opportunity?

As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

What Will You Do?

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact).
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification to comply with federal, state, and Travelers requirements within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
• Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management and estimating software.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

What is a Must Have?

• High School Diploma or GED and one year of customer service experience.
• Valid driver’s license.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible foraPensionPlan that100%fundedby Travelers.
• Paid Time Off: StartyourcareeratTravelerswith a minimum of20daysPaidTimeOff annually, plus nine paid company Holidays.
• Wellness Program:TheTravelerswellnessprogramiscomprisedoftools, discountsand resources that empower you to achieveyourwellnessgoals and caregiving needs. In addition,ourmental health program provides access to free professional counselingservices, health coachingand other resources to support your daily life needs.
• VolunteerEncouragement:Wehave a deep commitment to the communities we serve and encourageouremployees to get involved. TravelershasaMatching GiftandVolunteerRewards programthat enablesyouto give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Coloradoare not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please sendusan emailsowemayassistyou. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/. Travelers has more than 30,000 employees in the United States, Canada, the United Kingdom, and Ireland.

> Explore life at Travelers . Opento all employees, our10 Diversity Networks celebrate culture and communities and create spaces for all employees through powerful forums for dialogue and support. >> Discover diversity and inclusion. Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment. >> Explore benefits . Travelers has been recognized by organizations such such as G.I. Jobs and Military Times. >> Read more about recognition. Our employees are valuable assets to their hometowns, volunteering for important causes each year. >> Learn about community involvement. Imagine other opportunities here.