Description
The Outside Service Sales Representative plays a key role in growing our service business by building strong customer relationships and identifying new sales opportunities. This position works directly with fleet managers, owner-operators, transportation companies, leasing companies, and other commercial trailer customers to understand their needs and connect them with the right service solutions.
Essential Functions:
- Develop and maintain relationships with commercial fleet customers, owner-operators, leasing companies, and transportation businesses.
- Prospect for new service accounts through cold calling, networking, referrals, and customer visits.
- Promote preventive maintenance programs, trailer inspections, repair services, mobile service, and replacement parts.
- Conduct regular customer visits to identify equipment needs and recommend service solutions.
- Prepare service proposals, maintenance agreements, and repair estimates.
- Coordinate customer service needs with Service Advisors, Service Managers, and Parts personnel.
- Monitor customer accounts to ensure timely follow-up and customer satisfaction.
- Identify opportunities to increase revenue through fleet maintenance programs, service contracts, and equipment inspections.
- Meet or exceed established sales goals and performance metrics.
Physical Demands
- Frequent driving throughout assigned territory to visit customer locations.
- Ability to sit, stand, walk, bend, and climb while inspecting trailers and customer facilities.
- Occasionally lift and carry materials weighing up to 30 pounds.
- Must be able to enter service shops, fleet yards, warehouses, and industrial environments while wearing appropriate personal protective equipment (PPE).
- Frequent use of computers, tablets, and mobile communication devices.
Required Education and Experience
- High school diploma or GED required.
- Minimum of three (3) years of outside sales experience required.
- Experience in commercial trailer, trucking, transportation, fleet maintenance, heavy equipment, or related industries strongly preferred.
- Experience developing new business and managing commercial accounts preferred.
- Valid driver's license with an acceptable driving record required.
Required Skills/Abilities
- Strong sales, negotiation, and relationship-building skills.
- Excellent verbal and written communication skills.
- Ability to identify customer needs and develop customized service solutions.
- Working knowledge of commercial trailers, fleet maintenance, DOT inspections, trailer repair, and preventive maintenance programs preferred.
- Strong organizational and time management skills with the ability to manage multiple customer accounts.
- Self-motivated with the ability to work independently and achieve sales objectives.
- Ability to build long-term customer partnerships based on trust, responsiveness, and service excellence.
- Commitment to safety, integrity, and continuous improvement.