Outside Guest Services Attendant (OGSA)

Arete Collective LP; Spicewood (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

401(k) with company match

Paid time off, holidays & parental le​

Job summary

Loraloma Club at Thomas Ranch seeks an Outside Guest Services Attendant to support daily golf operations and deliver a luxury guest experience from arrival to departure.

The role covers cart staging, bag handling, facility upkeep, guest support, and presentation of outside service areas in a fast-paced, outdoor environment. Background checks are required; flexibility to work mornings, evenings, weekends, and holidays is essential.

Qualifications

• High school diploma or GED is required.
• Must be at least 18 years of age.
• Valid driver's license with clean driving record.
• Previous golf, club, hospitality, or customer service experience preferred.
• Strong verbal communication and friendly demeanor.
• Ability to stand and move in an outdoor environment for extended periods.
• Ability to lift and carry up to 50 pounds.
• Availability to work varied shifts including mornings, evenings, weekends and holidays.

Responsibilities

• Greet members and guests with professionalism, warmth, and genuine hospitality.
• Assist golfers with loading/unloading/staging and storing golf bags and equipment.
• Prepare, clean, detail, charge, and stage golf carts for daily play and events.
• Maintain cleanliness and organization of cart staging areas and related facilities.
• Provide accurate information on tee times, course conditions and amenities.
• Support pace of play, guest flow, tournaments, and events.
• Assist with towels, range balls, rental clubs, and guest amenities.
• Respond to guest requests or equipment issues promptly and professionally.
• Follow safety procedures related to carts and outdoor work areas.
• Collaborate with golf professionals and staff to ensure seamless guest experience.

Skills

Verbal communication

Customer service

Polished demeanor

Outdoor work adaptability

Education

High school diploma or GED

Must be at least 18 years old

Tools

Driver's license

Job description

Description

Together, We're More.

Loraloma Club at Thomas Ranch is seeking a warm, polished, and service-focused Outside Guest Services Attendant to support daily golf operations and create an exceptional experience for members and guests from arrival to departure. This highly visible, guest-facing role is ideal for someone who enjoys working outdoors, takes pride in delivering attentive hospitality, and thrives in a fast-paced team environment.

The Role

The Outside Guest Services Attendant will assist with golf cart staging, bag handling, practice facility upkeep, guest support, and overall presentation of the outside services areas. The ideal candidate is dependable, professional, physically active, and committed to upholding the standards of a luxury golf experience.

What You’ll Do

• Greet members and guest with professionalism, warmth, and genuine hospitality.
• Assist golfers with loading, unloading, staging, and storing golf bags and equipment.
• Prepare, clean, detail, charge, and stage golf carts for daily play and events.
• Maintain the cleanliness, organization, and presentation of cart staging areas, cart return, storage facilities, podium areas, practice facilities and other areas.
• Provide accurate information regarding tee times, course conditions, amenities, and available services.
• Support pace of play, guest flow, tournaments, special events, and daily golf operations.
• Assist with towels, range balls, rental clubs, bag storage, and other guest amenities.
• Respond promptly and professionally to guest requests, concerns or equipment issues.
• Follow all safety procedures related to golf carts, equipment, guest interactions, and outdoor work areas.
• Collaborate with golf professionals, pro-shop team members, supervisors, and fellow attendants to ensure a seamless guest experience.

Requirements

Required Qualifications & Skills:

• High school diploma or GED required.
• Must be at least 18 years of age.
• Valid driver's license with clean driving record.
• Previous golf, club, hospitality, or customer service experience preferred.
• Strong verbal communication skills and friendly, approachable demeanor.
• Ability to provide attentive, polished service in a luxury club environment.
• Ability to stand, walk, bend, lift, carry, and move throughout an outdoor work environment for extended periods.
• Ability to lift and carry golf bags and related items weighing up to 50 pounds.
• Strong attention to detail and commitment to maintain clean, organized, and guest-ready spaces.
• Availability to work various shifts, including early mornings, evenings, weekends, and holidays based on golf operations and event needs.

As a condition of employment applicants must successfully pass a background check and drug screening.

Work Environment

This position works onsite and primarily outdoors in varying weather conditions, including sun, heat, wind, and rain. The role requires frequent standing, walking, lifting, carrying, operating golf carts, and assisting guests throughout the property. A polished appearance, positive attitude, and consistent service mindset are essential.

Schedule: Flexible schedule required, including evenings, weekends, holidays, and special events as business needs dictate.

What We Offer

At Thomas Ranch, we know that remarkable guest experiences begin with empowered, fulfilled team members.

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off, holidays, and parental leave.
• Professional growth opportunities

Loraloma Club at Thomas Ranch is an equal opportunity employer. We are committed to creating a welcoming and inclusive workplace and encourage qualified candidates of all backgrounds to apply.

Areté Collective is an Equal Opportunity Employer.

For more information, please explore our websites:

https://arete-collective.com/

https://thomasranchtx.com/