Outside Auto Appraiser

Travelers; Braintree (MA); Remote; USD 65,000 - 108,000; Full time

Job summary

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles and calculate repair costs, with a focus on accurate settlements. The role requires a MA Auto Appraiser license and about two years of appraisal experience, working remotely with some local or office engagements.

You will use estimating software and MS Office to prepare evaluations, negotiate settlements, and help maintain high service standards for claimants throughout the process.

Qualifications

• Bachelor's degree required for the role.
• Active adjuster license is required by Massachusetts rules.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, including MS Office and enterprise systems.
• Strong verbal and written communication with excellent customer service.
• Ability to exercise sound judgement, manage multiple tasks, and stay composed under pressure.

Responsibilities

• Inspect vehicle damage via on-site or virtual assessments at shops or customer locations.
• Review estimates, ensure accuracy and consistency, and collaborate with repair facilities.
• Prepare repair estimates for parts, labor, and materials to restore pre-loss condition.
• Evaluate total losses and determine actual cash value through market analysis.
• Negotiate costs and settlements with shops, customers, and third parties.
• Document pre-existing damage and potential fraud indicators to protect interests.
• Coordinate with claim staff, shops, and vendors to authorize supplements and resolve issues.
• Provide clear explanations of the appraisal process and keep claimants informed.

Skills

Verbal communication

Written communication

Customer service

Decision making

Conflict resolution

Time management

Education

Bachelor's Degree

Active adjuster license

Auto physical damage appraisal experience

Tools

Estimating software

Microsoft Office

Enterprise technology systems

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$65,400.00 - $108,000.00

Target Openings

2

What Is the Opportunity?

As an Outside Auto Appraiser, you are responsible for physically inspecting damaged vehicles, estimating repair costs, working closely with repair facilities, and determining and settling the actual cash value of total loss vehicles to ensure accurate and timely claim settlements. In this customer-facing role, you will need to have a high level of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to work independently in a fast-paced environment. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

To be considered for this role, you must hold a valid Auto Appraiser license issued by the Auto Damage Appraising License Board as required by the state of Massachusetts.

To be considered for this role, you must hold a valid Auto Appraiser license issued by the Auto Damage Appraising License Board as required by the state of Massachusetts.

What Will You Do?

• Inspect and assess vehicle damage resulting from accidents, weather events, or other covered losses by conducting thorough virtual or on-site inspections at body shops or customer locations.
• Perform estimate review work, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims.
• Prepare accurate repair estimates using industry-standard estimating software to determine the cost of parts, labor, and materials required to restore vehicles to pre-loss condition.
• Evaluate and settle vehicle total losses by determining actual cash value (ACV) through market research, comparable vehicle analysis, and application of appropriate valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators to ensure accurate claim evaluation and protect company interests.
• Collaborate with claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair-related issues.
• Provide exceptional customer service by explaining the appraisal process, answering questions, assisting in moving claims towards timely resolution, and keeping vehicle owners informed throughout the claim lifecycle.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Basic understanding of insuranc