Experienced Outside Auto Appraiser

Insurance Journal; Greensboro (NC); Remote; USD 65.000 - 108.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) match program

Paid time off

Wellness program

Volunteer encouragement

Zusammenfassung

Travelers is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repair costs, and settle total losses. This remote role involves mobile and on-site work at customer locations or body shops.

You will support claim staff with vehicle damage assessments and use standard estimating tools. Ideal candidates hold an active adjuster license, a Bachelor’s Degree, and 2+ years in auto physical damage appraisal.

Qualifikationen

• Bachelor’s degree or higher preferred.
• Active adjuster license required where applicable.
• 2+ years auto physical damage appraisal experience preferred.
• Experience with claims management systems and estimating software.
• Strong communication and customer-service skills.
• Ability to handle multiple tasks and make sound decisions.

Aufgaben

• Inspect and assess vehicle damage via on-site or virtual inspections.
• Review estimates and coordinate with repair facilities for accuracy.
• Prepare repair estimates for parts, labor and materials.
• Determine actual cash value and settle total losses.
• Negotiate cost and settlements with body shops and customers.
• Document pre-existing damage and potential fraud indicators.
• Coordinate with claims teams to resolve issues efficiently.
• Explain appraisal process and keep customers informed throughout.
• Adapt to new tech and AI-enabled tools.

Kenntnisse

Active adjuster license

Auto physical damage appraisal

Claims management

Communication skills

Decision making

Customer service

Attention to detail

Ausbildung

Bachelor’s Degree

High School Diploma or GED

Tools

Estimating software

Microsoft Office

Enterprise tech systems

Jobbeschreibung

Who Are We?

Taking care of our customers, our communities and each other. That is the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$65,400.00 - $108,000.00

Target Openings

1

What Is the Opportunity?

As an Outside Auto Appraiser, you are responsible for physically inspecting damaged vehicles, estimating repair costs, working closely with repair facilities, and determining and settling the actual cash value of total loss vehicles to ensure accurate and timely claim settlements. In this customer-facing role, you will need to have a high level of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to work independently in a fast-paced environment. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based remotely with work at residential and/or commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

What Will You Do?

• Inspect and assess vehicle damage resulting from accidents, weather events, or other covered losses by conducting thorough virtual or on-site inspections at body shops or customer locations.


• Perform estimate review work, conduct virtual inspections, and collaborate with repair facilities to ensure accuracy, consistency, and quality across claims.


• Prepare accurate repair estimates using industry-standard estimating software to determine the cost of parts, labor, and materials required to restore vehicles to pre-loss condition.


• Evaluate and settle vehicle total losses by determining actual cash value (ACV) through market research, comparable vehicle analysis, and application of appropriate valuation tools and methodologies.


• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.


• Identify and document pre-existing damage, prior repairs, and potential fraud indicators to ensure accurate claim evaluation and protect company interests.


• Collaborate with claim representatives, body shops, and vendors to coordinate repairs, authorize supplements, and resolve coverage or repair-related issues.


• Provide exceptional customer service by explaining the appraisal process, answering questions, assisting in moving claims towards timely resolution, and keeping vehicle owners informed throughout the claim lifecycle.


• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.


• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.


• Active adjuster license, where applicable.


• Two years of auto physical damage appraisal experience.


• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.


• Strong verbal and written communication skills with the ability to convey information clearly and professionally.


• Ability to exercise sound judgement and make effective decisions.


• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.


• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.


• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.


• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.


• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.


• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

What is a Must Have?

• High School Diploma or GED required.


• One year of auto physical damage appraisal or comparable claim related experience or successful completion of required Travelers Claim Representative training program.


• Valid driver's license.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.


• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.


• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.


• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.


• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.