Outreach Worker

Father Bill's & MainSpring; Brockton (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Generous benefits package

Comprehensive orientation and training

Opportunities for advancement

Job summary

Father Bill’s & MainSpring seeks a Triage Outreach Worker in Plymouth to conduct street outreach, assess needs, and coordinate services toward stable housing. The role requires a Bachelor’s degree or equivalent experience, with a strong focus on outreach to unsheltered individuals and data-driven case management.

You will build partnerships with internal teams and external providers while maintaining confidentiality and advocating for clients' housing outcomes.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• Strong interpersonal skills and ability to work with diverse populations.
• Ability to document and maintain confidential client records.

Responsibilities

• Conduct outreach on streets and in the woods at least twice weekly to connect with unsheltered individuals.
• Collect and maintain data-based information; maintain accurate case records and submit reports as needed.
• Coordinate services and create an Individual Service Plan with internal and external providers.
• Provide support, crisis intervention, mediation and service coordination.
• Demonstrate professionalism and confidentiality in all client and staff interactions.

Skills

Empathy

Professionalism

Communication

Record Keeping

Job Knowledge

Attendance

Reliability

Initiative

Policy Adherence

Work Ethic

Education

Bachelor’s degree or equivalent experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing REGULAR FULL TIME HOURLY Staff Plymouth, MA, US

2 days ago Requisition ID: 1765

Salary Range: $23.00 To $25.00 Hourly

Plymouth Triage Department/Individual Shelter

Mission Statement:

Father Bill’s & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Position Summary :

The Triage Outreach Worker is accountable for conducting the intake of and assessing areas of need for new guests and unsheltered individuals, creating an Individual Service Plan and coordinating services with both internal services and outside providers. The person entering this role will be conducting extensive street outreach work, working to reduce the number of men and women who are sleeping outside, assisting guests/clients to stabilize and to achieve stable housing as quickly as possible. This is a full-time position requiring a Bachelor’s degree in a related field or equivalent work experience. This position works out of Plymouth. The hours are part-time Monday through Friday, with some variation as necessary and may include some weekend days.

• Conducting outreach both on the streets and in the woods a minimum of twice a week to build professional relationships with those living outside in the town(s) of Plymouth, Carver and Kingston.
• Collect and maintain data-based statistical information; Maintain accurate case records and submit written service outcome reports as needed.
• Ability to strategically solve problems and work cooperatively with peers, managers and community leaders in meeting the agency’s strategic and short-term goals.
• Help guests/clients apply and complete applications for mainstream benefits.
• Participate in the creation and/or implementation of program service plans.
• Collaborate with support staff to mutually inform teams on current participant issues and needs.

• Completing assessments, identifying goals and coordinating services with population; strong problem solver; able to combine respectful and assertive approach in helping guests seeking shelter to pursue plans toward movement out of homelessness; an effective advocate with external supports/organizations.
• Work with community to educate providers about shelter services and appropriate/inappropriate referrals and to encourage phone referrals and scheduling of intake appointments.
• Provide support, crisis intervention, mediation and service coordination.
• Demonstrate a high degree of confidentiality pertaining to case records and information.
• Attend and participate in staff meetings and trainings as required.

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.
• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.
• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, coworkers, volunteers, donors and constituents; Articulates the goals of Father Bill’s & MainSpring.
• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).
• Job Knowledge: Possesses the practical and technical knowledge required on the job.
• Attendance: Acceptable overall attendance record, consistently at work and on time.
• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.
• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.
• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.
• Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.

Other:

• Safety & Security: Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
• Travel: Local travel may be required. Valid driver’s license and good driving record required.
• Physical Demands The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.

o Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.

Father Bill’s & MainSpring is an equal opportunity employer.