Outreach Specialist - WIN

NADAP (National Association on Drug Abuse Problems); Town of Hempstead (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k match

35+ paid days off

Tuition reimbursement

Job summary

NADAP (National Association on Drug Abuse Problems) seeks a full-time Outreach/Enrollment Specialist in Hempstead, NY. You will build partnerships, conduct presentations, and guide clients through the WIN program enrollment process to help meet monthly referrals and enrollments.

Responsibilities include educating partners and clients, collecting documentation, and coordinating with the Job Developer and Vocational Case Manager to promote employment readiness and placement.

Qualifications

• High School Diploma required with at least 1 year related work experience in employment services.
• Good verbal and written communication skills; Excellent organizational skills.
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Must have a car and valid driver’s license.

Responsibilities

• Identify new partners and maintain existing ones to increase program referrals and intakes; complete 810 presentations per month both virtually and in person.
• Educate clients, community organizations, and substance use treatment programs about NADAP’s WIN services.
• Assist clients through enrollment, collect documents, and ensure enrollment requirements are met.
• Coordinate with WDI team to support employment readiness, job placement, and retention activities.
• Maintain accurate case notes and log presentations in Credible; review emails and calls daily.

Skills

Partnership outreach

Community engagement

Presentation skills

Data entry

Documentation

Education

High School Diploma

Tools

Credible

Job description

50 Clinton St
Suite 503
Hempstead, NY 11550, USA

Description

What we offer:

• Meaningful and impactful work in the community
• 401k plan with match
• 35+ paid days off each year
• Tuition reimbursement and much more!

Position Summary : Identify new and maintain existing substance use treatment program relationships along with other referral partners to obtain client referrals to NADAP Workforce Initiative Nassau (WIN) program. Conduct presentations to treatment program staff and clients to explain program services and expectations. Carefully screen eligible and appropriate clients and support them through the enrollment process. Collect and scan required documents needed for program enrollment including I9 documents into online database and complete client intake forms.

Essential Functions:

• Identify new partners and maintain existing ones to increase program referrals and intakes. Complete 810 presentations per month both virtually and in person that result in the required number of program referrals and intakes.
• Educate clients, community organizations, and substance use treatment programs about NADAP’s services through in person, phone and email outreach.
• Provide clients with a clear explanation and understanding of the WIN program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month. Collect and scan all I9 documents.
• Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed.
• Collaborate with other WDI team members to coordinate and facilitate employment readiness, job placement, and retention activities. Participate in meetings with the Job Developer and Vocational Case Manager to discuss client progress. Serve as the primary point of contact with referral partners to provide and obtain client updates.
• Maintain detailed, accurate and timely case notes regarding client progress into electronic database.
• Log completed presentations in Credible and ensure that client documents are uploaded. Case notes must reflect all client interactions and outreach attempts. Review incoming emails and phone calls daily to ensure that all potential referrals are captured.
• Follow up with referral partners and clients who do not provide the required documentation to complete the intake. Try to reengage them into the program. Outreach should be conducted via phone, email and text message.
• Assist clients with removing barriers to enrollment including resources for obtaining replacement ID's, social security cards including free cell phone services.
• Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals.
• Responsible for preparing and distributing weekly email campaign to promote WDI services to potential referral partners.
• Review incoming emails and phone calls to ensure that all potential referrals are captured. This position requires attention to detail, strong organizational skills, and thorough follow-up. Coordinate with other WDI team members in various capacities including active participation in weekly meetings to discuss client progress, assist Job Developers and Retention Specialist to communicate with clients as needed.
• Attend and participate in meetings, staff development sessions and in-service training as assigned.
• Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set.
• May be assigned other tasks and duties reasonably related to their job responsibilities. Performs other duties as assigned.

Educational Requirements:

• High School Diploma required with at least 1 years related work experience in employment services.

Skills and/or Experience Required:

• Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required; Experience working in employment services or in social service-related field preferred.
• Good verbal and written communication skills; Excellent organizational skills.
• Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.
• Effective problem solving and interpersonal skills.
• Basic computer software literacy and computer usage experience.
• Must have a car and valid driver's license.

Schedule : Monday through Friday 9:00 - 5:00; Full time on site and in the field.

Program Overview : NADAP’s Workforce Initiative Nassau (WIN) program provides Nassau County residents with vocational options including connections with job training and education programs to meet career goals and pre-employment preparation, job placement, and work supports. Program participants are job ready and have been personally affected by substance use.

Company Overview : NADAP, Inc.is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org .

Equal Opportunity Employer
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