Outreach Specialist Non-driver - PENN - Sunday-Thursday 7am-3:30pm

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Paid sick time

Vacation + holidays

403(b) with employer match

Tuition assistance

Job summary

Bowery Residents' Committee, Inc. seeks an Outreach Specialist for field-based, 37.5-hour weeks focused on engaging individuals experiencing chronic homelessness in NYC transit environments.

You will provide hands-on support, guidance, and referrals designed to connect clients to housing and essential services. The role emphasizes compassionate street-based outreach, collaboration with partner agencies, and documentation of client interactions to inform housing stability plans.

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong communication, documentation, and interpersonal skills.
• Ability to work in the field with individuals experiencing homelessness.
• Willingness to travel across boroughs and work in transit environments.

Responsibilities

• Conduct outreach in transit locations with compassion and professionalism.
• Connect clients to housing, medical, mental health, and support services.
• Complete brief assessments, provide escorts, and make referrals as needed.
• Document outreach activities and client interactions for case records.
• Work primarily in high-need transit areas and collaborate with partner agencies.
• Coordinate with outreach teams to ensure client safety and service continuity.

Skills

Communication skills

Documentation skills

Interpersonal skills

Valid driver's license

Education

Bachelor's degree or equivalent experience

Job description

Outreach Specialist - Transit Homeless Outreach

Full-Time | 37.5 hours/week | Field-Based | 24/7 Program

Do Work That Actually Changes Lives

Every night, hundreds of New Yorkers sleep in the subway system. BRC's Transit Homeless Outreach team meets them where they are - building trust and helping individuals transition into housing and stability.

As an Outreach Specialist, you'll engage directly with individuals experiencing chronic homelessness, providing hands-on support and guidance. This role is ideal for early-career professionals pursuing social work, public health, or human services.

What You'll Do

• Conduct compassionate, street-based outreach in transit locations
• Connect clients to housing, medical, mental health, and substance use services
• Complete brief assessments, provide escorts, and make referrals
• Document outreach activity and client interactions
• Work primarily at high-need areas, including end-of-line stations
• Collaborate with partner agencies and outreach teams

What You'll Gain

• Hands-on experience in outreach, assessment, and housing navigation within NYC's homeless services system
• Training in harm reduction, trauma-informed care, and Housing First
• Supervision, mentorship, and clear internal growth pathways
• Tuition assistance and professional development support
• CPR/First Aid certification provided

Who We're Looking For

• Bachelor's degree or equivalent experience
• Strong communication, documentation, and interpersonal skills
• Ability to build trust and work effectively in the field
• Valid driver's license and willingness to travel across boroughs
• Basic computer skills

Preferred

• Experience in outreach, social services, or behavioral health
• Interest in working with individuals experiencing homelessness, mental illness, or substance use
• Bilingual (Spanish, Polish, Russian, Chinese, or Korean)

Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.

Working Environment

This is a highly active, field-based role. You must be comfortable:

• Working in transit stations, public spaces, and outdoor environments in all weather
• Engaging individuals in crisis or with complex behavioral health needs
• Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs
• Standing, walking, and traveling for extended periods

Schedule

• Full-time, 37.5 hours/week
• Day, evening, and overnight shifts available

What We Offer

• Medical benefits and paid sick time starting Day One
• 3+ weeks vacation, 12 holidays, plus personal time
• 403(b) with employer match
• Tuition assistance and career advancement opportunities
• A mission-driven team committed to staff wellbeing