Outreach Specialist HOT

Lifemoves; Redwood City (CA); On-site; USD 35,000 - 53,000; Full time

Job summary

LifeMoves is seeking a Bayside Outreach Specialist to engage unsheltered clients in the northern San Mateo County area, including Redwood City. You will provide case management, connect clients to housing, benefits, and healthcare resources, and advocate for client needs.

Responsibilities include building support networks, coordinating with partner agencies, and ensuring documentation and reporting are accurate. Travel and evenings/weekends may be required.

Qualifications

• Associates degree preferred; or high school diploma with 2-5 years related experience.
• Proficient with basic technology including email, MS Office, and Google Suites.
• Ability to maintain accurate documentation and coordinate with partners.

Responsibilities

• Develop and maintain individualized case plans focused on housing, employment, and well-being.
• Assist with housing searches, benefits enrollment, and budgeting activities.
• Coordinate with healthcare providers and community resources; manage scheduling and transportation as needed.
• Maintain client documentation and outcome tracking in the agency system.
• Engage with community partners to improve access to resources and trauma-informed care.

Skills

Empathy

Time management

Organization

Collaboration

Education

Associate Degree

High School Diploma/GED with 2-5 years experience

Tools

Microsoft

Google Workspace

Job description

Shift Details Shift Details: Day Monday - Friday 8:00am-4:30pm.Hourly pay Rate: $25.50-$38.50/hourABOUT LIFEMOVESLifeMoves is the largest and most effective provider of housing and services for neighbors experiencinghomelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing,supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives ourneighbors experiencing homelessness a temporary place to call home while providing intensive, customizedcase management through site-based programs and community outreach.POSITION PURPOSELifeMoves | Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencinghomelessness. HOT collaborates with multiple internal and community organizations to provide holisticservices to help the individuals return to stability. HOT is a subset of a larger Outreach team that includesRapid Response Dispatch and an Encampment Resolution team.The HOT Bayside Outreach Specialist reports to the Program Director and engages unsheltered clients,ensures continuity of care with partner agencies and helps clients navigate complex systems effectively inthe northern part of San Mateo County, which includes but is not limited to Redwood City, North Fair Oaks,Belmont, San Carlos, Foster City, Hillsborough, and San Mateo. The position plays a key role in supportingpeople moving toward safe, stable housing and greater self-sufficiency. They provide case managementservices, life skills support, and resource connections and work in partnership with clients to set goals,celebrate progress, and overcome challenges. Using a trauma-informed and a strength-based approach,this position builds trust and respect, making sure clients feel heard, valued, and supported throughout theirjourney.Key responsibilities include supporting clients by connecting them to services, building support networks,facilitating groups and activities, advocating for equitable access, and providing crisis intervention whenneeded. Beyond working directly with clients, this role may help to improve the overall program by sharingideas, identifying service gaps, and helping strengthen community relationships. This role maintains cleardocumentation, contributes to program planning and reporting, and models professional, ethical behavior andworks closely with their teammates to provide high-quality, coordinated care. Through their efforts, staffempower clients to grow their strengths, reach their goals, and build a better future.ESSENTIAL JOB RESPONSIBILITIESClient Support and Case ManagementDevelop and maintain individualized case plans focused on housing, employment, benefits, andoverall well-being, based on each client’s strengths and goals.Support clients with housing searches, employment readiness, benefits enrollment (e.g., GeneralAssistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.Connect clients to healthcare providers and community resources, and assist with coordination,scheduling, and transportation as needed.Maintain accurate and timely client documentation and outcome tracking in HMIS and theagency’s client management system.Advocate for client needs and rights when working with partners, landlords, employers, or serviceagencies; provide mediation and conflict resolution support as needed.Provide calm, trauma-informed crisis response and ensure all client services align with ethicalstandards and agency values.Resource Connection and Community CollaborationBuild and maintain partnerships with community organizations, public agencies, and systempartners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.Serve as a liaison between LifeMoves and community stakeholders by sharing information,coordinating services, and promoting trauma-informed care practices.General Agency ResponsibilitiesParticipate in weekly case conferences, monthly trainings, and regular supervision to strengthenskills.Fully participate in all required trainings. This includes completing trainings by assigneddeadlines, actively engaging during sessions, and applying learnings to daily work.Attend continuing education opportunities to grow expertise and uphold agency standards.Be available to work occasional evenings and weekends as needed or as schedule describes.Perform other duties as assigned to meet program and organizational needs.Outreach ResponsibilitiesConduct outreach to individuals experiencing unsheltered homelessness in encampments orpublic spaces, connecting those interested with Core agencies or other essential services.Respond to dispatch requests or partner referrals, providing connection to shelter, housing, andessential services.Distribute basic needs supplies (e.g., food, hygiene kits) and build rapport to support engagementand trust.QUALIFICATIONSEducational Requirements: Associate Degree in related field preferred; or High SchoolDiploma/GED with 2-5 years of equivalent experience in related field. Related fields may includedirect involvement in peer advocacy, community outreach, housing services or roles within thehomelessness services field.Technology: Comfortable using basic technology, including phone and messaging systems,email, Microsoft and Google Suites, and databases to complete administrative tasks and casemanagement, reporting, and tracking outcomes.Service Level Qualifications:Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for allindividuals. Emotional Regulation: Stays calm and supportive in stressful situations and usesde-escalation skills. Documentation: Maintains clear documentation and organization.Organization/Prioritization: Organized, detail-oriented, and proactive.Care Level Qualifications:Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, andensuring equitable treatment across agencies.Resource Identification: Able to identify and connect clients to housing, employment, health,and social services by leveraging community resources effectively.Research Skills: Uses strong analytical skills to research, track, and resolve client needs.Partnership Engagement: Builds and maintains collaborative relationships with communityorganizations and service providers through communication and collaboration skills to strengthenclient support networks.Specific Knowledge: Specialized demonstrated knowledge in Outreach, which includesunderstanding how to approach people to offer services in a safe, appropriate, and welcomingmanner wherever they reside.COMPETENCIESJob Knowledge: Understands job duties and performs tasks with accuracy.Commitment to Growth: Demonstrates a selfless commitment to others on the team, includingactivity-based dependability, self-improvement activities. Actively seeks opportunities to contributeat higher levels in service to LifeMoves and others on the team.Performance Improvement: Sets performance goals, establishes the approach, creates a learningenvironment.Time Management and Reliability: Manages workload effectively and meets deadlines.Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams andfunctions. Shares knowledge, communicates openly, and anticipates needs to support collectivegoals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieveresults together.ADDITIONAL REQUIREMENTSContingent Upon:Satisfactory results of a background checkSatisfactory results of a DMV Motor Vehicle Record CheckValid California driver's license, reliable transportation, and current vehicle insuranceProof of clear TB test dated within 60 days of hireWORKING CONDITIONSOn-site, in-person working requirements: Outreach and in the community 100%Supervisory Responsibilities: NoneTravel: Occasional Travel Between SitesPhysical Demands: Duties may require sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating and exchanging information with others, and lifting or moving up to 25 lbs. LifeMoves provides reasonable accommodations to support performance of essential job functions, as required by law.Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities: LifeMoves is an equal opportunity employer. Candidates from all backgrounds, including bilingual, bi-cultural, BIPOC, Native and/or Indigenous, LGBTQIA+, and disabled applicants are encouraged to apply. Reasonable accommodation is available for qualified individuals with disabilities during the application process.This job description may be updated at any time to reflect changing organizational needs.