Outreach Specialist, Health Homes

CAMBA; New York (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan with employer?

Paid time off

Paid holidays

Job summary

CAMBA is hiring an Outreach Specialist in Brooklyn, NY. The role involves building client relationships, protecting confidentiality, and guiding eligible individuals through enrollment and benefits for CAMBA Health Home.

You will schedule care team appointments, support enrollment forms, and document progress in our system. Ideal candidates have a high school diploma or GED with at least one year of relevant experience, plus strong communication and Microsoft Office skills.

Qualifications

• High school diploma or GED plus at least one year of relevant experience.
• At least 1 year of customer service or sales experience.
• Strong written and verbal communication; proficient in Microsoft Office.

Responsibilities

• Maintain professional relationships with clients and protect confidentiality.
• Educate eligible individuals about health benefits and enrollment information.
• Schedule appointments and assist with enrollment forms.
• Document interactions in the electronic database and prepare reports.
• Plan and facilitate social/peer support events; assist with care coordination.

Skills

Customer service

Communication skills

MS Office

Time management

Attention to detail

Interpersonal skills

Bilingual English/Spanish/Creole

Education

High school diploma or GED

Job description

Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth.CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Health Home program is an innovative model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology and a unified plan of care to ensure all clients connect to and maintain primary medical care, prevent hospital stays, and/or reduce the length of hospitalizations.

Position: Outreach Specialist

Reports To: Program Manager

Location: 2244 Church Ave. Brooklyn, NY 11226

What Does an Outreach Specialist Do:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Conduct telephone and online directory searches to secure up-to-date contact information for eligible individuals.
• Educate eligible individuals about the health benefits of the program (i.e., email and/or mail program & enrollment information, make phone calls to individuals, their Health Home providers and family members).
• Schedule appointments between the eligible individuals and the care management team as needed.
• Assist eligible individuals with completing all CAMBA and Health Home enrollment and consent forms.
• Conduct initial needs assessments of clients and clients' families.
• Evaluate actual living conditions of clients through home visits.
• Work with clients to break through barriers to their goals and to assist them in advocating for themselves and in moving toward self-sufficiency.
• Assist clients in completing applications for benefits and entitlements (e.g. Medicaid, etc.), and process applications on clients' behalf.
• Document all interactions with clients via encounter notes in the electronic database.
• Scan and submit client intake records.
• Draft an initial care plan for each enrolled client
• Conduct warm transfer meetings for all new referrals with the assigned Care Coordinator · Enter client data (i.e. client services, progress, outcomes, contact information, etc.) into electronic databases.
• Provide all required information for weekly/monthly/quarterly/annual reports (i.e. client services reports, documentation tracking reports, client contact reports).
• Plan, coordinate and facilitate social/peer support events, including group facilitation of clients.
• Other duties as assigned.

Education, Licenses and/or Certifications Required:

• High school diploma or G.E.D. and at least one year of relevant experience. Minimum

Minimum Experiences and Skills Required:

• At least 1 year of customer service or sales experience
• Strong communication and written skills are required
• Computer literacy in Microsoft Office Suite.
• Strong organization, time management, and attention to detail.
• Good communication and interpersonal skills.

Preferred Qualifications:

• Prefer bi-lingual English and Spanish/Creole

Pre and/or Post Employment Requirements:

• General pre- and post-employment requirements, such as background checks, education verification, reference checks, and employment verification.
• Must maintain eligibility to work in a Medicaid-funded program and not appear on any federal or state exclusion lists.

Compensation: 40,000 salary

Status: Temp/Seasonal Full Time
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.