Outreach Specialist, CACP

Aledade; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

Une entreprise innovante dans le secteur des soins de santé recherche un représentant pour la gestion des patients, permettant un travail à distance. Ce poste offre des opportunités de croissance professionnelle tout en fournissant un soutien aux patients. Les candidats doivent avoir une expérience en service client dans le secteur de la santé.

Benefits

Opportunités de développement de carrière

Horaires flexibles pendant les heures d'ouverture

Environnement de travail collaboratif

Qualifications

• Minimum de 2 ans d'expérience dans le secteur de la santé.
• Au moins 1 an d'expérience dans l outreach téléphonique ou le service client.
• Doit avoir accès à une connexion Internet haut débit fiable.

Responsibilities

• Effectuer des appels sortants et entrants pour éduquer les patients sur la planification des soins.
• Répondre aux préoccupations des patients tout en maintenant la conformité HIPAA.
• Atteindre des indicateurs clés de performance comme le volume d'appels.

Skills

Excellent communication skills

Active listening

Education

High School Diploma

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Supportive and collaborative work environment
- Chance to engage with patients and positively impact their healthcare journey
- Flexible shifts available within business hours of 8 AM – 8 PM EST, Monday through Saturday

What to Expect (Job Responsibilities):
- Conduct outbound and inbound calls to educate patients about Advanced Care Planning and schedule appointments
- Address patient concerns and objections by clearly communicating the benefits of Advanced Care Planning
- Respond to calls, texts, and emails, providing direction to patients' questions and concerns
- Maintain HIPAA compliance and achieve key performance metrics including call volume and conversion rates
- Perform other duties as assigned

What is Required (Qualifications):
- High School Diploma
- Minimum of 2 years of experience in healthcare
- At least 1 year of experience in telephonic patient outreach, customer service, or sales
- Excellent communication skills, including active listening
- Must have access to a reliable high-speed internet connection (Download speed: 20 Mbps, upload speed: 20 Mbps, and Jitter: 50 ms)

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Experience working remotely

#HealthcareServices #PatientEngagement #RemoteWork #CareerOpportunity #CustomerService

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