Outreach Specialist

The Fedcap Group; Washington (District of Columbia); On-site; USD 38,000 - 52,000; Full time

Job summary

The Fedcap Group is seeking an Outreach Specialist in Washington, DC to drive engagement for TANF participants and serve as the first line of contact for referrals from the District of Columbia DHS. You will initiate, maintain, and restore contact with customers who have not yet engaged or who have disengaged from required services.

You will manage a caseload of unengaged TANF recipients, document activities in Fedcap Cares, support Case Managers, and promote the value of work and program

Qualifications

• Two years of post-secondary education completed.
• Two years of outreach experience or related work.
• Valid driver's license and reliable transportation.

Responsibilities

• Serve as the primary contact for a caseload of unengaged or disengaged TANF recipients; initiate outreach within 24 hours of missed appointments.
• Conduct re-engagement efforts and document activity with accuracy in Fedcap Cares system.
• Support Case Managers by coordinating outreach and providing real-time status updates.
• Promote work participation and personal accountability through ongoing customer communication.
• Lead orientations and facilitate group sessions to support workforce readiness.

Skills

Outreach experience

Communication skills

Driver's license

Education

Two years of post-secondary education

Job description

JOB DESCRIPTION

The Outreach Specialist plays a critical role in driving engagement for participants referred to Fedcap’s Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program. Serving as the first line of contact for TANF recipients referred by the District of Columbia’s Department of Human Services (DHS), the Outreach Specialist is responsible for initiating, maintaining, and restoring contact with customers who have not yet engaged or who have disengaged from required services.

Position Summary

JOB DESCRIPTION

The Outreach Specialist plays a critical role in driving engagement for participants referred to Fedcap’s Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program. Serving as the first line of contact for TANF recipients referred by the District of Columbia’s Department of Human Services (DHS), the Outreach Specialist is responsible for initiating, maintaining, and restoring contact with customers who have not yet engaged or who have disengaged from required services.

What You’ll Do

Engagement & Outreach

• Serve as the primary point of contact for a caseload of approximately 30-100 unengaged or disengaged TANF recipients; initiate daily outreach efforts within 24 hours of missed appointments using a combination of phone, email, letters, and home visits.


• Conduct re‑engagement efforts for customers who have disengaged from Fedcap or external provider services, documenting all activity in the Fedcap Cares system with 100% accuracy and timeliness.


• Support Case Managers by coordinating outreach on their caseloads during peak times or absences, and provide real‑time updates on customer status, barriers, or engagement progress.


• Facilitate ongoing communication with customers to promote the value of work and participation in assigned activities, while emphasizing personal accountability, ownership, and urgency.

Barrier Resolution & Participant Support

• Identify barriers that impede participation (e.g., transportation, housing instability, mental health, childcare, or scheduling conflicts); elevate to Case Managers and internal supports as needed.


• Build trusted relationships with assigned customers, using motivational interviewing and trauma-informed practices to foster re‑engagement.


• Track participant progress throughout initial program engagement and into the first year of employment, providing follow‑up support and encouragement to drive sustained success.

Orientation & Group Facilitation

• Lead at least two group program orientations weekly and conduct one‑on‑one orientations as needed to accommodate customer schedules.


• Facilitate or co‑lead monthly peer group sessions, trainings, or enrichment activities, such as Nurturing Parent, Parent Café, or workforce readiness discussions.


• Provide instruction and coaching to customers on required participation hours, timesheet documentation, and activity compliance to support achievement of the 80% Work Participation Rate (WPR).

Data & Performance Management

• Consistently meet or exceed performance goals, including outreach contact rates, re‑engagement success, attendance at orientations, and compliance support milestones.


• Maintain accurate and timely documentation of all outreach, attendance, and milestones in Fedcap Cares and related tracking systems.


• Contribute to data collection and reporting on outreach activity, customer engagement trends, and outcome achievement; support monthly and quarterly performance reviews as needed.

Professional Development & Collaboration

• Participate in regular team meetings, peer learning sessions, and professional development trainings.


• Collaborate with Case Managers, Supervisors, and other program staff to ensure coordinated and consistent service delivery across all touchpoints.


• Adhere to all program policies, procedures, and performance standards.

You're a great fit for this role if you have:

• A minimum of two (2) years of post‑secondary education at an accredited college or university


• Two (2) years of experience undertaking outreach activities;


• Valid driver's license, valid insurance and reliable transportation required. And/or work experience determined to be acceptable to the agency.

Compensation

• $21.64 per hour/$45k annually

Equal Opportunity Employer

About Us

Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self‑sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well‑being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website: https://fedcapinc.org/