Outreach Specialist

The Fedcap Group; New York (NY); On-site; USD 29,150 - 30,472; Full time

Job summary

The Fedcap Group is seeking an Outreach Specialist to contact participants before scheduled appointments and to reengage those who miss visits or services. You will coordinate with WeCARE teams to maximize engagement and document outreach in Fedcap systems.

You will identify barriers to participation (health, housing, childcare, domestic violence issues) and help arrange accommodations as needed. A high school diploma is required and bilingual English/Spanish is preferred.

Qualifications

• High School diploma is required.
• Bachelor’s degree in social work or related field preferred (e.g., psychology, vocational rehabilitation).
• One year of human services or related experience.
• Bilingual (English/Spanish) is preferred.

Responsibilities

• Reach out to participants before scheduled appointments to confirm attendance or reschedule as needed.
• Engage or reengage participants who miss program appointments or services.
• Identify and help mitigate barriers to program participation (health, housing, childcare, etc.).
• Discuss available services and potential benefits of participation in WeCARE.
• Document outreach in HRA and Fedcap systems including SEAMS and FedcapCARES.

Skills

Bilingual (English Spanish)

Education

High School diploma

Bachelor’s degree in social work or related field

Job description

What You'll Do

The Outreach Specialist is responsible for reaching out to participants before scheduled appointments as well as engaging or reengaging participants who fail to report to program-scheduled appointments and services.

Job Description

The Outreach Specialist is responsible for reaching out to participants before scheduled appointments as well as engaging or reengaging participants who fail to report to program-scheduled appointments and services.

Your Responsibilities Will Include

• Participant Intervention
• Reach out to participants who have scheduled appointments to confirm that participant is aware of the appointment and/or if they need to reschedule.
• Conduct escalating outreach to clients who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home visit outreach strategies.
• Identify and assist with mitigating barriers to program participation, including but not necessarily limited to, health, mental health, reasonable accommodations, housing, childcare, domestic violence issues.
• Re-engage clients by discussing the range of available services, including reasonable or travel accommodations, and the potential benefits of participation in WeCARE.
• Interdepartmental Coordination
• Communicate to appropriate staff any informal accommodations provided to participants while in outreach.
• Case conference with WeCARE Clinical Assessment, Case Management and Vocational Rehabilitation Service (VRS) staff, as necessary.
• Work closely with VRS timekeeping unit team to ensure maximized interaction and engagements with all WeCARE.
• Record-keeping and Compliance
• Post the necessary case notes of outreach services and upload outreach documentation into HRA and Fedcap management systems, including but not limited to, SEAMS and FedcapCARES.
• Submit all records of escalating outreach interventions determined by WeCARE guidelines into HRA records systems.
• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

You're a Great Fit For This Role If You Have:

• High School diploma required. Bachelor’s degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, preferred.
• One (1) year of human services or related experience.
• Bilingual (English Spanish) preferred.

Compensation

$21.16-$22.12/hr./$44k-$46k annually

Equal Opportunity Employer

About Us

Mission: To create opportunities for people with barriers to economic well-being.

In 1935, Fedcap Rehabilitation Services was founded by three men in NYC who had sustained injuries in WWI and literally changed the world for people with physical disabilities. It now provides an array of services to youth and adults helping thousands each year graduate from high school, obtain vocational certification or a college degree, become work ready, obtain meaningful employment and achieve long term economic well-being.

Renamed The Fedcap Group in 2018, Fedcap Rehabilitation Services continues to be a trailblazer in providing opportunities for people with challenges and disabilities and their families.

Website: www.fedcap.org