Outreach Specialist

Wounded Warrior Project; Tacoma (WA); Hybrid; USD 57,702 - 72,128; Full time

Benefits offered by this job

Flexible hybrid work schedule

Full medical, dental, and vision

401(k) retirement plan

Education Assistance

Competitive PTO package

Job summary

Wounded Warrior Project is seeking an Outreach Specialist based in Washington State to connect with wounded service members and their families. This role focuses on providing resources, organizing events, and building rapport within the community.

Applicants should have experience in relationship management and strong communication skills. The position offers a flexible hybrid work schedule, full benefits, and competitive pay.

Qualifications

• Two years of experience with veterans or military organizations.
• One year with computer software like Microsoft Word and Outlook.
• Ability to travel for WWP programs.

Responsibilities

• Connect with wounded service members and families.
• Establish rapport and communicate WWP benefits.
• Recruit participants for WWP events.
• Plan and coordinate Alumni events.
• Develop community support for WWP.

Skills

Strong communication skills

Presentation skills

Public speaking skills

Relationship management

Emotional intelligence

Organizational skills

Time-management skills

Community engagement

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Word

Microsoft Outlook

Job description

Job Overview

Position: Wounded Warrior Project Outreach Specialist

Applicants located in Washington State may be eligible for a salary range between $57,702 and $72,128, with potential for an annual performance incentive.

Responsibilities

• Connect with wounded service members, their families, and family support members who are in transition or have separated from military service.
• Establish rapport and communicate the benefits of WWP programs and services for wounded warriors.
• Recruit wounded warriors, family support members and other support members to participate in WWP events and activities.
• Plan local or regional events and activities for the benefit of Alumni and their families and encourage participation and connection with other Alumni.
• Coordinate details for and execute Alumni events and activities, providing networking, camaraderie‑building, and family bonding opportunities.
• Develop and facilitate virtual programming content via Zoom, Facebook Live and other technology‑based platforms.
• Assess the needs of Alumni and connect them with WWP programs and services that assist with long‑term recovery and empowerment.
• Identify community events and activities in the local and regional area that provide opportunities for warrior participation and connection.
• Regularly communicate and network with wounded warriors, serving as a resource and mentor.
• Establish effective working relationships and work collaboratively with WWP teammates.
• Utilize expense controls and seek cost‑saving opportunities to help manage budget effectively.
• Support WWP by serving as local representative at events.
• Serve as point‑of‑contact for WWP Alumni and their family members and refer them to appropriate WWP programs, resources, or staff.
• Develop community support for WWP.
• Present WWP vision and values to the community, communicating benefits of WWP programs and services, and inspire community involvement.
• Maintain current and accurate data in WWP intranet electronic tracking systems, e.g., Salesforce.
• Collect and report results and performance metrics for Alumni events and activities.
• Develop and build relationships with military‑focused nonprofit organizations and community groups.
• Locate wounded warriors who have not had contact with WWP and introduce WWP’s programs and services.
• Serve as local WWP representative near Medical Treatment Facilities or VA units where wounded service members receive treatment.
• Meet warriors at bedside and work directly with them and their family members to assist recovery and transition.
• Attend and actively participate in required training and/or meetings, including New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• High energy level.
• Self‑starter; willing to take initiative.
• Strong written and verbal communication skills.
• Good presentation skills.
• Good public speaking skills.
• Confident communicator with demonstrated ability to present information effectively to groups and individuals.
• Demonstrated understanding of relationship management and partnering.
• Demonstrated ability to develop and maintain professional relationships.
• Demonstrated ability to build rapport with veterans and their families.
• Strong interpersonal skills.
• Ability to interact effectively with diverse individuals and build effective working relationships.
• Demonstrated emotional intelligence.
• Ability to respond to sensitive matters with diplomacy and empathy.
• Demonstrated understanding of WWP programs and services offered to wounded warriors.
• Good organizational and time‑management skills.
• Effectively complete assignments and meet deadlines.
• Ability to travel in support of WWP programs and services.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission‑driven, guided by core values, and a pleasure to work with.

Experience Requirements

• Two years of experience developing and building relationships with veterans, veteran’s or military organizations, or members of the community.
• One year of experience with computer software, e.g., Microsoft Word and Outlook.

Preferences

• Three years of experience working with military or veteran populations.
• Two years of experience planning events or community activities.

Education Requirements

• High school diploma or GED.

Preferred Education

• Bachelor’s degree.

Certifications & Licensure

• Valid state‑issued driver’s license.
• Ability to obtain ASIST Certification within one year of hire.

Preferred Certifications

• ASIST Certification.

Work Environment/Physical Demands

General office environment; temperature controlled.

Participation in outdoor activities and events under varying weather conditions.

Standing for extended periods of time.

Up to 50% travel.

May require lifting/carrying items up to 50 pounds.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission‑focused, and collaborative team environment
• Medical/Prescription drug, Dental, Vision, Life/AD&D, Short‑term Disability, Long‑term Disability, and an Employee Assistance Program
• 401(k) retirement plan
• Competitive PTO package
• Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday
• Education Assistance
• Teammate Wellness Program and Bereavement Leave

Salary (Washington State Applicants)

The estimated hiring range for this position is between $57,702 and $72,128 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

EEO Statement

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.