Outreach Specialist

CHOICE Healthcare Services; San Bernardino (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

CHOICE Healthcare Services seeks a Dental Outreach Specialist to support regional marketing and operations, promoting our pediatric dental services and driving new patient growth. You will engage with communities, schedule appointments on-site, and collaborate with clinics to boost referrals and awareness.

The role requires traveling to communities, strong public speaking, and fluency in English and Spanish, with a pay range of $20.00-$25.00 per hour and potential monthly bonuses.

Qualifications

• High school diploma or equivalent.
• Experience and success in outreach to communities.
• Community mobilization or volunteer recruitment/management experience.
• Strong public speaking experience.
• Bilingual in English and Spanish required.
• Ability to represent company at campaigns/initiatives.
• Commitment to high customer satisfaction with professional conduct.

Responsibilities

• Promote dental practices by engaging with potential patients and referral partners to generate new patient leads.
• Identify regional opportunities to represent CHOICE Ambassador at public events and grassroots outreach.
• Plan, schedule, and deliver community engagement opportunities for target populations.
• Awaken CHOICE Ambassador standards as a role model.
• Develop relationships with area general practitioners to drive patient referrals.
• Travel to target populations to represent the region at events and schedule new patients on-site.
• Educate families on pediatric and orthodontic dental care and schedule appointments.
• Respond to information requests about company and services to convert to appointments.
• Track leads and analyze outreach effectiveness and ROI.
• Support regional growth goals by coordinating outreach events and meeting monthly appointment targets.

Skills

Bilingual English/Spanish

Public speaking

Outreach experience

Education

High school diploma or equivalent

Job description

Bilingual English - Spanish Required

Great Marketing position - If you like working independently, you are organized with an out going personality that enjoys meeting new people, traveling locally for business-to-business opportunities? Then we would love to interview you.

Summary

The primary role of the Dental Outreach Specialist is to support the Operations and Marketing Department in promoting CHOICE Healthcare Services regionally to directly generate new leads and drive new patient growth for our dental offices. This position reports to Outreach Manager. The Dental Outreach Specialist will support regional marketing activities and community outreach events for CHOICE Healthcare Services offices for relevant dental topics and scheduling new patients.

Primary responsibilities include but are not limited to grassroots community outreach, and brand representation at public events.

CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

Pay Range $20.00-$25.00/hour (Based on experience). This position is eligible to earn excellent monthly bonuses.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Promote our dental practices by directly engaging with potential patients and referral partners in the communities in which we serve to increase community awareness of our services and generate new patient leads.
• Under the direction of the Outreach Manager, identify regional opportunities to represent company as CHOICE Ambassador at public events and via grassroots outreach efforts to drive and meet new patient growth goals.
• Support community outreach efforts to targeted demographics and patients’ segments by planning, scheduling and delivering community engagement opportunities.
• As a Marketing Outreach Specialist, exemplify and embody CHOICE Ambassador standards to serve as a role model for all other company ambassadors
• In partnership with regional clinics, identify and engage with area general practitioners to promote the company’s services and establish new patient referral streams.
• Develop knowledge and understanding of underserved community health and dental health issues in target populations in assigned geographic area(s).
• Travel to target patient populations areas to represent regionally at relevant community events and directly schedule new patients on-site.
• Seek and engage families and individuals within the community to educate and inform them on the importance of pediatric and/or orthodontic dental care at Children’s CHOICE Healthcare Services.
• Respond to requests for information about our company, services, and basic dental information to engage, educate and empower patients to schedule appointments at our clinics.
• Track leads generated via outreach efforts and analyze efficacy and return on efforts.
• Complete ad hoc projects per needs of management and team.
• Support regional growth goals for new patient appointments by
  • Scheduling targeted number of community outreach events to generate outreach opportunities for new patient leads.
  • Directly engaging potential new patients and scheduling appointments or gathering information for leads follow-up per office/region outreach and new patient goals.
  • Ensuring that monthly appointment goals are met as set by Outreach Manager and Outreach Specialist Lead to support operational growth targets.
  • Engaging regional community partners to schedule and present oral health content and promotional messages to area schools, businesses, and the general public to educate and engage children and families.

Marketing Operations Support

• Support audit of assigned offices to ensure compliance with brand guidelines.
• Understand and comply with ethical, legal and regulatory requirements applicable to industry.
• Actively review metrics and update data in advance of monthly marketing reports.
• Coordinate regional marketing collateral needs and maintain organized marketing inventory.
• Maintain and update assigned areas of responsibilities per Marketing Task List.
• Review data for referral reports.
• Collaborate with clinic teams for existing patient retention efforts.
• Collaborate with cross-functional teams for existing patient retention efforts including outbound communications to existing patients for treatment and retention goals.
• Prepare and deliver drop-off outreach promotional kits and gifts as directed.
• Collaborate with other departments, including PCD, HR, finance, facilities, IT and operations.

Education and/or Experience

• High school diploma or equivalent
• Demonstrated experience and success in outreach to communities.
• Community mobilization and/or volunteer recruitment and management experience.
• Strong public speaking experience.
• Bilingual in English Spanish is required
• Ability to represent company at specified campaigns/initiatives as assigned by management.
• Ensure high customer satisfaction by providing quality service to customers while upholding and demonstrating company values.

Travel

This position requires travel to target patient populations areas to represent regionally at relevant community events. Reliable transportation is a requirement.

Certificates, Licenses, Registrations

A current driver’s license and proof of auto insurance are required.