Outreach Specialist

WM; Los Angeles (CA); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Paid Vacation

401K company match

Job summary

WM is hiring an Outreach Specialist in Los Angeles to support Public Sector sustainability programs through fieldwork and customer education. The role includes conducting waste audits, data support, and compliance checks.

Ideal candidates will have a High School Diploma, be customer service-oriented, comfortable with outdoor work, and possess excellent organization skills. This position offers an hourly wage of $23.00 with benefits including medical and dental insurance.

Qualifications

• 6 months relevant work experience successfully obtaining customer appointments.
• Valid driver's license.

Responsibilities

• Conduct on‑site waste audits and site surveys.
• Educate customers on recycling and organics programs.
• Collect and enter waste, compliance, and diversion data.
• Partner with internal Public Sector teams.

Skills

Customer service experience

Field-based support experience

Organization skills

Time-management skills

Proficiency in Microsoft Office

Interest in environmental sustainability

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

We’re hiring an Outreach Specialist to support Public Sector sustainability programs through a mix of fieldwork, customer education, and data support. This role focuses on waste audits, recycling and organics compliance, and community outreach across the Sherman Oaks area.

Location: Sherman Oaks, CA & Sun Valley, CA

Schedule: Monday–Friday, 8:00 AM – 4:30 PM

What you'll do

• Conduct on‑site waste audits and site surveys
• Educate customers on recycling and organics programs
• Collect and enter waste, compliance, and diversion data
• Partner with internal Public Sector teams to support contract requirements

What you'll have

• Customer service, outreach, or field‑based support experience
• Interest in environmental sustainability or recycling programs
• Comfortable working outdoors with daily local travel
• Strong organization and time‑management skills
• Proficiency in Microsoft Office, especially Excel
• Valid driver’s license

Job Summary

This entry‑level hourly non‑exempt Area position conducts regular site surveys and waste audits to ensure trash, organics, manure, and recycling service levels comply with franchise contract requirements. The role ensures the type, size, and location of bins as well as collection frequency meet franchise contract and WM requirements. It may involve speaking directly with customers to explain waste diversion, waste management and recycling services, fee rate structure, and may handle issue escalation. With supervision, the position may add, change, and arrange new services to meet customer requirements, conduct on‑site customer training programs, and perform additional duties as needed.

Essential Duties and Responsibilities

• Conduct regular site surveys and waste audits to ensure trash, organics, manure, and recycling service levels comply with franchise contract requirements.
• Educate customers on the benefits of the recycling program and what goes in recycling bins.
• Educate customers and their employees on the importance of recycling, food rescue, and resource recovery as well as all City, State, and Federal mandates, and work with customers to implement services, increase recycling and reduce contamination.
• Ensure type, size, and location of bins as well as collection frequency meet franchise contract (if applicable) and WM requirements.
• Other duties as assigned.

Qualifications

Required Qualifications

• High School Diploma or GED (accredited).
• 6 months relevant work experience resulting in successfully obtaining customer appointments.
• Current active state‑issued driver’s license.

Preferred Qualifications

• None specified.

Physical Requirements

Repetitive motions, eye/hand/foot coordination, sitting, talking, hearing. Office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Compensation

Pay: The expected base pay range for this on‑site position is $23.00 per hour. This range represents a good faith estimate. The specific salary may be influenced by factors such as experience, education, training, certifications, qualifications, and work location.

Benefits

Eligible employees receive a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability. In addition to a Stock Purchase Plan, Company match on 401K, and more. Employees also receive Paid Vacation, Holidays, and Personal Days. Benefits may vary by site.