Outreach Service Coordinator

U.S.Vets; Richmond (VA); On-site; USD 34,000 - 43,000; Full time

Job summary

U.S.VETS in Richmond, VA is seeking an Outreach Service Coordinator to build relationships with local service providers and connect veterans and families with housing and supportive services. The role emphasizes professional client interaction and program compliance.

The position requires a 4-year degree in social services or equivalent experience, with strong communication, leadership, and teamwork skills to support the Veterans Affairs continuum of care.

Qualifications

• Bachelor’s degree in social services field required.
• Four years of relevant employment experience may substitute for degree requirements.
• Minimum of 2 years supervisory experience in related field.
• Two years of employment at U.S.VETS may substitute for supervisory experience.
• Deep knowledge of the veterans community and ability to engage diverse clients and staff.
• Excellent written and oral communication skills are essential.
• Demonstrated leadership and conflict management abilities.
• Ability to take direction, work independently with minimal oversight, and collaborate in a team.
• Valid driver’s license and ability to meet company driving requirements.

Responsibilities

• Establishes and maintains working relationships with local service providers.
• Connects veterans experiencing homelessness and at-risk veterans and their families with housing and supportive services.
• Interacts professionally with clients and partners on-site and around the site.
• Communicates with Director, Case Managers, and staff regarding client issues.
• Ensures proper and timely communication with Case Management and Veteran Support Coordinator.
• Conducts screenings for housing and available programs.
• Performs non-clinical assessments, interventions, and crisis resolution with clients.
• Facilitates housing intake and discharge processes.
• Identifies client goals for PSH or other continuum programs.
• Tracks and maintains a database of clients served at the site.
• Verifies eligibility to ensure grant/program compliance.
• Coordinates outreach with local providers and community partners.
• Plans, executes, and participates in community events.
• Maintains events calendar for clients and updates management.

Skills

Excellent written and oral comms

Leadership and conflict management

Ability to work with diverse groups

Independent yet collaborative

Education

Bachelor’s degree in social services field

4 years of relevant experience may substitute for degree

2 years supervisory experience or internal substitution

Job description

Job Details

Level: Experienced

Job Location: USVETS Virginia - Richmond, VA 23219

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $25.07 - $31.34 Hourly

Job Shift: Any

Job Category: Nonprofit - Social Services

Title: Outreach Service Coordinator

General Information

• FLSA Classification: Non-exempt

Responsibilities

• Establishes and maintains working relationships with local service providers
• Connects veterans experiencing homelessness and at-risk veterans and their families with housing and supportive services
• Maintains professionalism when interfacing with clients and partners in person at and around the site
• Supports and upholds program principles by communicating with the Director, Case Managers, and other staff regarding client issues as needed
• Ensures proper and timely communication with site Case Management and the Veteran Support Coordinator while working with client cases
• Conducts screenings for housing and programs potentially available to clients
• Performs non-clinical assessments, interventions, and crisis resolution with clients
• Facilitates the housing intake and discharge processes at the site
• Identifies goals of potential clients to ensure suitability for Permanent Supportive Housing or other continuum programs
• Tracks and maintains a database of clients served by the site’s outreach process
• Ensures grant and program compliance by verifying eligibility through reviewing documentation such as homeless status, veteran status, income status, etc.
• Works with Case Managers to compile mandatory housing intake verification documentation and ensures files are complete
• Coordinates consistent and regular outreach efforts with local homeless service providers, agencies, and community service partners
• Plans, executes, and participates in community events
• Maintains an events calendar to share with clients
• Provides regular updates to executive management at the site regarding admissions, discharges, client developments, campus needs, etc. by participating and contributing to weekly staff meetings
• Performs other duties as assigned

Qualifications & Requirements

• Bachelor’s degree in social services field
• Minimum of four years of relevant employment experience may substitute for degree requirements
• Minimum of 2 years of supervisory experience in related field
• Two years of employment at U.S.VETS may substitute for supervisory experience
• Possesses an in-depth, working knowledge of the veterans community
• Ability to work effectively with a diverse group of clients, staff, and community members
• Excellent written and oral communication skills
• Leadership and conflict management skills
• Demonstration of personal and financial integrity in the workplace
• Ability to take direction, work independently with minimal oversight, and to work within a team
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course