Outreach Provider Relations Representative

Intermountain Healthcare Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Intermountain Healthcare seeks a Provider Relations Executive to act as the primary liaison between Intermountain and referring providers across a designated geography. This field-based role requires 20% travel to visit offices, deliver Intermountain messaging, and cultivate relationships with practice leaders and staff to ensure seamless access to services.

You will qualify referral sources, coordinate issue resolution, and communicate solutions to improve utilization.

Qualifications

• Current driver’s license is required.
• Healthcare sales or field-based customer service experience.
• Demonstrated interpersonal, communication, listening and customer service skills.
• Bachelor’s degree (preferred).
• Degree in sales, marketing, business or health-related field (preferred).

Responsibilities

• Builds and maintains strong professional relationships with clinic leadership, physicians, office staff, hospital executives and service line leaders.
• Meets or exceeds quotas and budget expectations determined by Outreach leadership.
• Delivers effective presentations, communicates Intermountain messaging, and secures referrals.
• Resolves referring office issues with internal teams and maintains clear visit logs.

Skills

Healthcare sales experience

Customer service

Interpersonal communication

Active listening

Driver's license

Education

Bachelor's degree

Sales/Marketing/Business/Health field degree

Job description

Job Description:

The Provider Relations Executive (PRE) is the point person and key liaison between Intermountain Healthcare and referring providers in a designated geographical area. This is a generalist position that represents all of Intermountain Healthcare's services to referring practices within the assigned geography. This is a field-based position with the responsibility to make routine office visits to referring offices, deliver key Intermountain messaging, develop relationships with practice leaders, physicians and staff, reinforce appropriate utilization of Intermountain services, coordinate issue resolution, and act as a liaison between the referring office and Intermountain Healthcare. The PRE reports directly to Central Office Outreach leadership while having strong communication and correlation with local hospital, service line and/or facility leadership. Under the direction of Outreach leadership, the PRE qualifies potential referral generating sources, strengthens relationships with existing referral sources, determines provider and patient needs, and effectively communicates solutions. The PRE works closely with multiple internal services lines, including scheduling, lab, homecare, and provider relations. The PRE is held accountable to monthly goals and quotas that are determined by Outreach leadership, and is responsible for maintaining impeccable records of visits, expenditures, and mileage.

This position requires 20% travel and experience working with health care providers!

Job Essentials

Creates and maintains strong relationships and successful integration into physician practices to provide the best access to our physicians, hospital services and programs, and assists in the retention of patients from one aspect of care to another in a convenient, customer responsive and expedited manner. Helps Intermountain Healthcare make it easy for patients and providers to enter and stay in our integrated network.

Knowledge

• Gains a deep understanding of the patient and provider experience of accessing and staying in the Intermountain system.
• Understands the business needs of referral sources and how Intermountain Healthcare can meet those needs.
• Assesses referring practice exam mix and volume and their operational flow.
• Develops and maintains superior knowledge of Intermountain services and hospitals.

Business Development

• Builds and maintains strong professional relationships with clinic leadership, physicians, office staff, hospital executives and service line leaders, facility administration, and other key stakeholders.
• Evaluates the effectiveness of current business development activities utilizing reports and feedback from internal and external sources.
• Identifies and quantifies opportunities by gaining a deep understanding of Intermountain Healthcare's services, how those services are accessed by patients and providers, and how those services can improve clinical outcomes for patients in our communities.
• Identifies referral sources with low utilization and formulates a strategy to increase appropriate utilization of Intermountain Healthcare?s services.
• Regularly evaluates the marketplace to identify growth opportunities.
• Assists Outreach leadership in developing business development plans for the assigned territory that fit within the scope of the overall company strategy.
• Meets or exceeds quotas and budget expectations determined by Outreach leadership.
• Identifies and quantifies opportunities, issues, and sources of leakage

Internal Communications

• Communicates effectively and in a positive manner with internal customers, including department managers, operations officers, facility administration, corporate leadership, and other service line representatives.
• Provides strong communication with appropriate leadership to resolve referring office issues and customer service shortfalls.
• Utilizes other internal personnel in regular rounding to referring offices.
• Maintains call logs and visits notes as instructed by Outreach leadership.
• Correlates closely with hospital leadership in delivering a standard Intermountain Healthcare message and a unified approach for referring office satisfaction.

Presentation Skills

• Shows strong communication skills by delivering effective presentations in both group and individual settings.
• Overcomes objections, answers questions, understands the customer's needs, and obtains commitments for referrals.
• Maintains strong listening skills.

Consistently strives to improve personal skills through internal and external educational opportunities, shadowing other staff, etc.

Minimum Qualifications

• Current driver's license.
• Demonstrated healthcare sales or field-based customer service experience.
• - and -
• Demonstrated interpersonal, communication, listening and customer service skills.

Preferred Qualifications

• Bachelor's degree obtained through an accredited institution. Education is verified.
• A degree in sales, marketing, business or a health-related field
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