Outreach Pharmacy Specialist - BlueCare Plus

BlueCross BlueShield of Tennessee; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

A leading healthcare company seeks an Outreach Pharmacy Specialist to join their remote team. This role encompasses educating members about medication adherence, managing pharmacy information, and engaging with customers to ensure medication compliance. Ideal candidates will possess strong communication skills, relevant certifications, and a dedication to supporting health outcomes in the community.

Qualifications

• Certified Pharmacy Technician (CPhT) required.
• 2 years experience in a retail pharmacy.
• 1 year experience in a pharmacy setting with medical terminology.

Responsibilities

• Review and maintain pharmacy information for customers.
• Conduct outbound calls regarding medication adherence.
• Handle customer service inquiries.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Organizational Skills

Independence

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

BCBST is looking for an Outreach Pharmacy Specialist to join a great outreach team within BlueCare Plus Member Outreach! In this role you will impact our members’ health by providing education around oral anti-diabetic drugs, blood pressure and cholesterol medications. We are a remote-first organization and a fully developed team. If you have experience with customer service, working with the senior population, can work independently, are patient, are a certified Pharmacy Technician and have knowledge in medical terminology, we hope you’ll apply! This position offers a Monday-Friday, 8:45 a.m. – 5:15 p.m. EST work schedule. Please note: Certified Pharmacy Technician (CPhT) is required for this role.

Job Responsibilities

• Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
• Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
• Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
• Handling customer service inquiries and problems via the telephone.

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 years - Experience in a retail pharmacy required
• 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
• 1 year - Technical or operational experience required

Skills\Certifications

• Certified Pharmacy Technician (PTCB or NHA) required.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
• Experience in a call center or customer service environment.

Number of Openings Available:

1

Worker Type:

Employee

Company:

VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.