Outreach Pharmacy Specialist

BlueCross BlueShield of Tennessee; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

BlueCross BlueShield of Tennessee recherche un Technicien en Pharmacie Certifié pour rejoindre l'équipe Senior Care Outreach and Retention. Ce poste à distance implique des responsabilités clés en matière d'adhérence aux médicaments et d'éducation des membres. Vous jouerez un rôle crucial dans l'accompagnement des membres dans leur parcours de soins. La précédente expérience en pharmacie et la certification CPhT sont des requis indispensables.

Qualifications

• Certification de Technicien en Pharmacie requise.
• 2 ans d'expérience en pharmacie de détail.
• Expérience en environnement de service client.

Responsibilities

• Revoir et maintenir les informations sur la pharmacie.
• Effectuer des appels éducatifs sur l'adhérence aux médicaments.
• Répondre aux demandes de service client par téléphone.

Skills

Communication écrite

Communication orale

Organisation

Service client

Travail d'équipe

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

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Are you passionate about making a difference in healthcare? We’re looking for a Certified Pharmacy Technician to join the Senior Care Outreach and Retention team. As a Pharmacy Specialist, you’ll be the frontline of our Senior Care Team, guiding members through their healthcare journey and making a positive impact on their lives. In this role your primary focus will be on medication adherence and plan education to keep our members safe and healthy! This remote position offers a Monday-Friday work schedule. Please note: Certified Pharmacy Technician (CPhT) is required for this role.

Job Responsibilities

• Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
• Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
• Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
• Handling customer service inquiries and problems via the telephone.
  
  

Job Qualifications

Education

• High School Diploma or equivalent
  
  

Experience

• 2 years - Experience in a retail pharmacy required
• 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
• 1 year - Technical or operational experience required
  
  

Skills\Certifications

• Certified Pharmacy Technician (PTCB or NHA) required.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
• Experience in a call center or customer service environment.
  
  

Number of Openings Available:

1

Worker Type:

Employee

Company:

BCBST BlueCross BlueShield of Tennessee, Inc.

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Tobacco-Free Hiring Statement

To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Insurance

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