OUTREACH MANAGER

NYC Department of Social Services; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Eligible for Public Service Loan Forgiveness

Opportunities for diversity and inclusion in the workplace

Job summary

A New York City government agency is seeking an Outreach Manager to lead community engagement initiatives within the Public Engagement Unit. This role involves supervising outreach teams, developing strategic outreach programs, and collaborating with various City agencies to improve access to essential services for residents. Qualified candidates should have a degree and significant experience in community relations as well as strong analytical and leadership skills. The position promotes inclusivity and requires effective communication.

Qualifications

• 4 years of community liaison or organization experience in administrative capacity.
• Experience leading staff and managing outreach programs.
• Ability to analyze data and improve processes.

Responsibilities

• Supervise Outreach Leads managing field teams.
• Develop outreach strategies to meet goals.
• Coordinate with City agencies and community organizations.
• Coordinate with City agencies, elected officials, and community-based organizations.
• Partner with data/technology teams to improve reporting, tracking, and program performance.
• Evaluate outreach outcomes and provide regular updates to senior leadership.
• Represent PEU at community meetings, events, and interagency workgroups.
• Support logistical planning and cross-team coordination for special projects.

Skills

Data analysis

Communication skills

Program management

Team leadership

Team leadership

Project coordination

Education

Baccalaureate degree from an accredited college

High school diploma + 8 years experience

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH A SCORE OF 100+ ON THE OPEN COMPETITIVE ADMINISTRATIVE COMMUNITY RELATIONS SPECIALIST EXAM (# 6002)

The NYC Public Engagement Unit (PEU) develops and executes proactive outreach strategies to help New Yorkers access essential City services. PEU uses innovative engagement models, data-driven targeting, community partnerships, and field operations to reach residents where they are at their doors, on the phone, and throughout communities across the five boroughs.

At the core of PEU’s work are highly trained outreach specialists who connect residents to housing support, access to benefits, tenant protections, health and safety resources, and other City services. PEU collaborates closely with elected officials, community-based organizations, and City agencies to ensure New Yorkers receive coordinated, equitable access to assistance.

PEU seeks an experienced and mission-driven individual to serve as Outreach Manager on the Special Projects Team (SPT). Under the direction of the unit’s Outreach Director and with wide latitude for independent initiative, judgment, and decision-making the Outreach Manager will lead the design, implementation, and evaluation of specialized outreach initiatives that advance PEU’s citywide engagement goals.

The Outreach Manager will lead supervisors and field teams, strengthen program operations, and build collaborations that promote effective community relations and increase access to City services. Candidate will have demonstrated the ability to plan and administer community service programs, develop community engagement strategies, oversee program quality and effectiveness, and coordinate efforts across multiple partners and stakeholders.

Responsibilities

• Supervise 3–6 Outreach Leads with each managing a team of Outreach Specialists.
• Develop and implement outreach strategies to meet program goals.
• Plan and oversee community outreach campaigns, events, and rapid-response initiatives.
• Coordinate with City agencies, elected officials, and community-based organizations.
• Partner with data/technology teams to improve reporting, tracking, and program performance.
• Evaluate outreach outcomes and provide regular updates to senior leadership.
• Represent PEU at community meetings, events, and interagency workgroups.
• Support logistical planning and cross-team coordination for special projects.

ADMIN COMMUNITY RELATIONS SPEC - 1002F

Minimum Qualifications

• A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
• Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational

Preferred Skills

• 3+ years working in government, or in community, issue, or labor. - Enthusiasm and a commitment to addressing homelessness, health outcomes and other widespread issues centered on social services in New York City. - Ability to analyze data, track outcomes, and improve program processes. - Flexibility and willingness to take on special projects as assigned. - Excellent written and verbal communication skills. - Energy and enthusiasm, with a focus on teamwork and relationship building. - Experience managing staff with a variety of skill sets on both simple and complex projects.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.